Job Description
Customer Service Assistant
Founded in 2002, Highgrove Beds Ltd is an established business that uses time honoured tradition and knowledge to produce high quality of mattresses and divans.
Highgrove Beds is based in Liversedge, a small town in West Yorkshire which is easily accessible by public transport.
Highgrove Beds offers its employees a highly competitive salary, job development through internal training courses.
We are looking for a Customer Service Assistant to join our team.
- Hours: 35 hours per week
- Monday to Friday: 9:00am - 5:00pm
- Job Type: Full-time permanent
THE ROLE & YOUR RESPONSIBILITIES:
- To work in a team with other customer service assistants
- Dealing with customer queries via email or telephone
- Dealing with queries in relation to deliveries, missing items, arranging replacements
- Amending despatch notes.
- Liaising with Sales, Accounts staff and Management
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
- Must be IT literate and have good keyboard skills - Sage 200 preferred
- Must be able to conduct themselves appropriately in a professional business environment.
- Must have an excellent telephone manner and communication skills.
- Must be methodical and able to work accurately under pressure and within challenging timeframes.
- Build effective working relationships with team members.
- Respond positively to requests from team members and management.
- Must be customer focused, personable and approachable and be able to manage difficult situations in a calm and professional manner.
REQUIREMENTS:
2 years’ Customer Service experience in an office environment.
Experience of Sage 200.
Job Type: Full-Time Permanent
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Education:
- GCSE or equivalent (required)
Work Location: In person
