ID 3987
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The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.
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Vacancy details
Vacancy title
Vetting Team Support Officer
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Closing date
07/08/2026, 16:00
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Advertising basis
Permanent
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Actual starting salary
£27,302
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Salary range or pay band
Team Support £27,302 to £29,291
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Allowances
No
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Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
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Group
Corporate Services and Inspectorates
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Directorate
Operational Effectiveness Group
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Branch
Office of the Chief Security Officer
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Location (s)
Pan Wales
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‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.
A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.
The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.
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Purpose of post
This role sits within the Chief Security Officer’s Division as part of the Departmental Security Unit.
The Team Support Officer (TSO) provides a consistent, professional and customer-focused service, supporting the delivery of pre-employment checks and National Security Vetting (NSV).
Reporting to the Vetting Team Leader (EO), the postholder will manage a busy caseload, ensuring that work is effectively prioritised and progressed in a timely manner. The role requires strong customer service skills, excellent IT skills (a number of different IT systems are used as part of the vetting process) excellent attention to detail, and the ability to respond proactively to emerging issues.
The role supports a wide range of customers, including Welsh Government staff, contractors, arm’s length bodies, and external organisations (e.g. BT and Welsh Water).
As a customer-facing role, the postholder will work set service hours (for information the service is open 08:30–16:30) to ensure consistent coverage from across the vetting team. The role also requires a minimum of 40% office attendance. The team’s team day is Wednesday in our Cardiff office; the second office day is flexible and can be worked any other day and from any Welsh Government office location (if there is an office more convenient than your contracted office).
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Key tasks
Case Management
Initiate and process BPSS checks, including ID verification, Right to Work, and DBS checks.
Hold in person vetting appointments from a Welsh Government office to complete manual ID and Right to Work checks as required. Please note you may be asked to hold appointments on a day you do not usually attend the office if there is a business requirement.
Initiate National Security Vetting applications (DV, SC, CTC) for new applicants and renewals.
Complete Departmental Records Checks as part of the NSV process.
Produce vetting certificates and clearance letters in line with policy.
Escalate complex or high-risk cases to the Chief Security Officer or Deputy Chief Security Officer for decision.
Process dispensation requests and submit for appropriate approval.
Onboarding and Clearance Management
Support onboarding activities by confirming NSV clearance status, arranging transfers or sharing of clearance, or initiating new vetting applications as required.
Coordinate Change of Circumstances processes between clearance holders and UK Security Vetting (UKSV).
Process all leavers for staff and Welsh Government contractors (and leavers from external organisations where the UK Vetting Service must be notified).
Systems and Data Management
Maintain and update vetting tracking spreadsheets.
Ensure the Pobl system is accurately updated.
Team and Stakeholder Support
Ensure timely and professional responses to queries.
Provide a high standard of customer service, acting as a key point of contact for vetting-related queries across the organisation.
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Development opportunities
The post holder will develop expert knowledge of vetting and security policies and procedures, providing a high‑quality, end‑to‑end vetting service within the Chief Security Officer’s Office.
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Other vacancy related information
It is an essential requirement of this role that the post holder can obtain and maintain a Counter Terrorism Check (CTC) level of National Security Vetting. You must have resided in the UK for a minimum of the last 3 years.
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
In the event of two or more candidates having the same total the panel will consider:
Experience1
Experience 2
Delivering at Pace
Welsh Language Skills ( Desirable )
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
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Vetting level
CTC - Candidates applying for a role that requires CTC clearance must have normally resided in the UK for a minimum of 3 years out of the last 5
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Number of posts
2
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Contact point for further information regarding the post
[email protected]
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