We’re excited to be looking for a two Homecare Customer Leads in to join our busy Central Operations and Support team to help provide fantastic service to our customers covering South East and London cases. This is a fixed term contract for 6 months.
We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences.
Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time.
You will be comfortable communicating with customers not just over the phone and in writing, but also face to face.
We want you to be able to notice and investigate trends in dissatisfaction and complaints, proposing ideas and innovations to support us in giving excellent customer service.
Whilst working core hours are primarily Monday to Friday there are times where travel and flexibility is required. You need to be able to drive and have access to a car for this position.
If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you!
Interviews will take place at our Bracknell office between Monday 3rd August and Wednesday 5th August.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
