Salary: £12.78 - 12.78 per hour
Reference: 171339
Customer Service Advisor
Location: Crewe, CW2
Pay: £12.78 per hour
Contract: Temporary, ongoing
Hours: Shifts between 8:00am and 8:00pm Monday to Friday, including 2 out of 3 weekends - Saturday 9.00am-6.00pm/Sunday 10.00am-5.00pm
Duration: Temporary ongoing leading to permanent for the right candidate
The role:
We are currently recruiting for a Customer Service Advisor to join a well-established company based in Crewe.
This is an excellent opportunity for an experienced customer service professional who enjoys speaking with customers, resolving queries and working as part of a busy, supportive team.
You will be responsible for handling a high volume of inbound customer calls and providing a professional, helpful and efficient service. The role involves dealing with a variety of customer enquiries, claims and account-related queries, so confidence on the telephone and strong communication skills are essential.
Main Duties:
- Handling a high volume of inbound customer calls in a professional and friendly manner
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Responding to customer enquiries and resolving issues efficiently
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Supporting customers with various banking schemes and related queries
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Processing and managing customer claims
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Following up and chasing outstanding claims to ensure they are progressed efficiently
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Providing customers with clear and accurate information
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Recording customer interactions and updating internal systems accurately
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Escalating more complex queries where appropriate
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Working closely with colleagues and other departments to ensure a smooth customer experience
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Maintaining a high level of customer service while working in a fast-paced environment
About you:
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Previous customer service and call centre experience
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Excellent verbal communication skills
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Confidence when speaking to customers over the phone
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A professional and friendly telephone manner
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The ability to remain calm and helpful when dealing with complaints or challenging situations
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Strong attention to detail and accurate administration skills
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The ability to manage a high volume of calls while maintaining excellent customer service
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Good IT skills and confidence using computer systems
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A reliable and flexible approach to working hours
Interested? Call Esme on 01782 712230 or email [email protected]
INDCOM
