Job Introduction
Regulatory Services Technical Officer - Environmental protection
Salary: Band 6, £28,239 - £32,061 p.a. (+ 17% shift enhancement for out of hours shift pattern)
37 hours per week
The role is based at the Civic 5 days a week. The rota is Sunday to Thursday every 1 in 5 weeks - Monday to Thursday, 4pm to midnight, Sunday, 4pm to 11.30pm (after training and competence assessment) as per the needs of the service.
Your new role
The Regulatory Services Team is responsible for delivering a wide variety of statutory functions including: pest control services, the assessment of air quality, port health, border controls and sampling, health and safety, food hygiene and standards, statutory nuisance, environmental health to name a few.
This is a 'technical officer' role where you will assist with the delivery of functions within the Environmental Protection Team in the Regulatory Services Department. This will include processing and responding to service enquiries and delivering routine administrative duties, as well as carrying out regulatory responsibilities, primarily with regard to statutory nuisance, community funerals and animal welfare (although not restricted to these).
You will participate in a wide range of Regulatory Services. Day to day duties of the role include investigating and monitoring complaints and instigating enforcement actions in respect to pollution and nuisance. This will involve investigating and speaking to all involved which, depending on the circumstances, may involve dealing with challenging/difficult conversations/situations. You will undertake investigations in relation to Animal Welfare and assist with the delivery of Community Funerals. In addition, you will respond to enquiries and complaints and installing and collecting monitoring equipment as part of an investigation and/or a statutory function. This is a varied role and rewarding role as described in the quote below from someone already doing it:
'Working within the regulatory services environmental protection service is a fun and challenging position. During my time here, I've dealt with a multitude of different types of complaints regarding both residential and commercial properties with each case needing their own tailored approach. Whilst there is a structured process to follow which can help guide you through an investigation, working with the team has helped show a multitude of approaches that can help resolve any issue. It's truly an enjoyable work environment that mixes a relaxed and professional setting.'
An essential part of the role involves working on the Night Noise Service (NNS) which attracts a 17% shift enhancement for working out of hours. The Service runs from Sunday 16:00hrs-23:30hrs, Monday-Thursday, 16:00hrs-00:00hrs, not including public holidays.
Who is the person summary:
Ideally, you will have a good operational understanding of several key Regulatory Service functions as well as excellent communication skills, verbal and written and good investigatory skills. A confident person who is able to remain calm, professional and be diplomatic when dealing with a variety of situations, you will ensure that any information/situations is/are handled in a respectful manner without escalation. Flexible and adaptable, with a good attention to detail, you will be a good team player who is able to use you own initiative when working alone, escalating when needed. You will have good organisational and prioritising skills with the ability to meet deadlines. A full, valid driving licence or the ability to travel during the course of work when necessary is essential.
For full details, please review 'who is the person' on the job profile below attached.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.
Local Government Reorganisation (LGR)
As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire.
We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority.
This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.
More information about Local Government Reorganisation can be found on our website: https://www.portsmouth.gov.uk/services/council-and-democracy/your-council/devolution-and-lgr/
Additional Information
Please ensure that you read the job profile for full details on the post.
We are not able to offer sponsorship for this position.
Our recruitment process
Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact [email protected] or call the recruitment team on 023 92 616 800.
