Who we’re looking for
If things go wrong with our service, we always do our best to put things right. Sometimes, things don’t always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you’ll use your brilliant communications skills to build relationships and reach resolutions. You’ll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.
Knowing your role, systems and service inside out, you’ll identify the best ways for us to help our customers. You’ll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.
We’re looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You’ll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.
When we're hiring, we look for people who connect with our KOSMIHC values:
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We know our stuff
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We make it happen
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We care
Feel a connection? If this sounds like you, click on ‘apply now’
Closing date for applications is 3 September 2026
Hello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.
Our employees enjoy working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment practices.
If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.
Connected through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
