Administrator – Mortgage Support Team
About Us
At Yellow Brick Mortgages, we are an award-winning, independent mortgage brokerage built on great service and strong values. With over 100 mortgage advisers and 7000+ 5-star Trustpilot reviews, we’ve helped thousands of clients find their dream homes.
We also give back, donated over £230,000 to charities and planted more than 20,000 trees to support a sustainable future.
Our admin team is at the heart of what we do, supporting both advisers and clients to make the mortgage process as smooth and stress-free as possible.
The Role
We are looking for a confident, proactive Administrator to join our growing team.
You will play a key role in helping clients get their mortgage from application to completion, working closely with our advisers, lenders, solicitors, and estate agents to keep everything on track.
This is a busy, hands-on role where no two days are the same, ideal for someone organised, accurate, and who enjoys talking to people.
What You Will Do
- Act quickly on new client leads and allocate them to the right mortgage adviser
- Support advisers by helping their clients through the mortgage journey
- Chase updates from lenders, solicitors, and estate agents
- Key in and update client details on our internal systems
- Track applications and progress reports for advisers and partners
- Handle everyday admin tasks like emails, spreadsheets, and calls
- Help produce simple reports and support with marketing updates
- Be a friendly point of contact for both advisers and clients
What We Are Looking For
- Great communication skills, confident on the phone and in email
- Strong attention to detail and accuracy
- Good Excel and admin skills
- Organised, proactive, and able to manage your own workload
- A team player who enjoys helping others succeed
- Financial services or mortgage admin experience is helpful but not essential
Why You Will Love Working at YBM
- A fun, fast-paced, and supportive team environment
- Career development and training opportunities
- Extra day off for your birthday of it lands on a work day
- Regular social events and team activities
- Proud to support local charities and sustainability projects
Apply Now
If you’re organised, people-focused, and want to be part of a team that truly makes a difference to clients every day, we’d love to hear from you.
Linda Trett
Business Development & Recruitment Manager
[email protected]
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Application question(s):
- Are you confident on the phone ?
- Are you able to get to and from the office in Queens Hills, Norwich each day ?
Experience:
- Administrative: 1 year (required)
Language:
Work Location: In person
