Job description
Greater Lancashire Hospital are looking for bank Medical Receptionists who are passionate about providing amazing customer service to join our very busy team.
Greater Lancashire Hospital is an independently owned leading private hospital, based near Preston, Lancashire.
We offer our patients a range of first-class day-case, surgical, inpatient, outpatient and diagnostic facilities led by the top consultants in the North West. We are the only hospital in the area to have received 'outstanding' for patient care by CQC.
The Role
As a bank Medical Receptionist, you will work as part of our patient facing receptionist team to complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills.
This is a zero hours contract where you will be working a variety of hours. Reception cover is required Monday to Friday 8am to 8pm, Saturday-Sunday 8am to 6pm.
The Candidate
The successful candidates must have excellent customer service skills putting the patient experience at the heart of what you do. Have a friendly telephone manner with confident interpersonal and computer skills.
You will have all the attributes required to provide a high-quality service to our patients and understand the support your team needs. In addition, you will have:
- A good standard of general education.
- Previous Receptionist or customer service experience (preferred but not essential)
Job Breakdown
- Meet and greet patients in a polite, friendly and courteous manner.
- Monitor arrival and appointment times.
- Responding to telephone calls and email enquiries.
- Processing of payments from private clients; recording and balancing of payments at the end of each day.
- Ensure reception area, waiting areas and kitchen are kept clean and tidy.
- Provision of appropriate hospitality arrangements for patients and visitors.
- Dealing with clinic and patient appointment queries and cancellations.
- Maintenance of the relevant patient management system.
- Ensuring patients’ privacy and dignity are respected at all times.
- Ensure all company procedures, especially those around data control and confidentiality, are adhered to at all times.
Please contact Orsi Toth on 01772 663 977 to enquire about this post.
Job Type: Zero hours contract
Pay: From £12.71 per hour
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
