The Role
We're on the hunt for a Workshop Office Administrative Assistant to become an important part of our factory-based admin team. You'll be the kind of person who keeps the wheels turning, helping process orders, tracking fabric, coordinating despatch, and being a friendly, reliable voice on the phone for our customers and delivery partners.
It's a varied, hands-on role suited to someone organised, personable, and happy rolling their sleeves up. No two days are quite the same, but you'll always know your checklist and always have support close by.
What You'll Be Doing
- Order Processing: entering orders, handling paperwork, and tracking fabric for customer orders
- Stock & Fabric Handling: receiving and checking stock, matching fabric to orders, and preparing swatch samples
- Despatch & Delivery: coordinating packing notes, booking couriers, and liaising with customers on delivery queries
- Customer Support: arranging tradespeople and couriers for after-sales visits, keeping the team in the loop
- General Office Support: answering calls, handling customer queries, filing, post, and general admin to keep both office and production running smoothly
What We're Looking For
Essential:
- Good attention to detail and comfortable following a defined checklist or process accurately
- Basic IT skills: email, Microsoft Word/Excel, Xero, and confidence picking up a delivery/courier portal
- A clear, polite phone and email manner for everyday customer and courier contact
- Reliable and happy working independently once trained, the sort of person who asks rather than guesses
- Full, valid driving licence (for post office runs and occasional local errands)
Desirable:
- Previous administrative, despatch, or customer service experience
- An interest in progressing into more complex tasks as you settle in and grow with the role
Why Join Us
A trusted brand, a supportive team, and room to take on more responsibility as you grow into the role.
Interested? We'd love to hear from you.
Pay: £24,500.00-£25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
