Job Title – Service Administrator - Maternity Cover
Pickerings Lifts is a nationally recognized, privately owned, and independent lift specialist with an impressive 172 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.
We are looking for a Service Administrator to join our team in our Loading Systems North Office in Dewsbury. The purpose of the role is to support the efficient coordination of service operations by providing strong customer communication and adhering to administrative processes. The role ensures accurate record keeping, timely job progression, and high standards of customer service, contributing to effective service delivery and overall operational performance within the business.
Main Duties:
- Call Management: Log customer call-outs accurately and efficiently, ensuring all relevant information is recorded and allocated appropriately.
- Telephone Support: Answer incoming telephone calls professionally, providing a high standard of customer service and responding to enquiries in a timely manner.
- Engineer Coordination: Dispatch and send jobs to Engineers, ensuring work is allocated correctly and updated within company systems.
- Customer Reporting: Prepare and issue customer reports, ensuring information is accurate, clear, and delivered within agreed timescales.
- Out-of-Hours Administration: Compile and distribute out-of-hours reports, ensuring all relevant information is recorded and communicated appropriately.
- Data Management: Maintain and update records within DataPen and other company systems, ensuring accuracy and compliance with business processes.
- CNI Reporting: Prepare and distribute CNI reports in line with company requirements and reporting deadlines.
- Timesheet Processing: Collect, review, and process engineers’ timesheets, ensuring information is accurate and submitted within required timescales.
- Administrative Support: Provide general administrative support to the department, assisting with document management, correspondence, data entry, and other office duties as required.
- Team Collaboration: Work closely with Engineers, customers, and colleagues to support efficient service delivery and operational performance.
Person specification:
- Administrative Experience: Previous experience in an administrative or customer service role is desirable.
- Organisation & Time Management: Strong organisational skills with the ability to manage multiple tasks and prioritise workload effectively.
- Communication Skills: Excellent verbal and written communication skills with a professional and confident telephone manner.
- Customer Focus: Committed to delivering a high standard of customer service, maintaining a professional and courteous approach at all times.
- Attention to Detail: Demonstrates a high level of accuracy when processing information, reports, and records.
- IT Skills: Competent in Microsoft Office applications and confident using internal databases and management systems.
- Problem Solving: Able to use initiative and respond effectively to queries, issues, and changing priorities.
- Teamwork: Works collaboratively with colleagues and builds positive working relationships across the business.
- Reliability & Professionalism: Dependable, proactive, and able to maintain confidentiality and professionalism when handling sensitive information.
- Adaptability: Flexible and willing to undertake additional duties to support the needs of the department and business.
Details:
- Competitive Salary Package: Competitive pay structure, including bonuses.
- Generous Holiday Entitlement: 25 days of annual leave plus statutory bank holidays to support a healthy work-life balance.
- Contributory Pension Scheme: Secure your financial future with our contributory pension plan.
- Company Sick Pay: Benefit from company-paid sick leave, providing support when you need it most.
- Training and Development: Invest in your career with access to comprehensive
- Additional Perks: Enjoy benefits such as an employee retail discount scheme and an annual flu vaccination, enhancing your overall well-being.
Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation, or disablement. We are committed to diversity, equity and inclusion in the workplace. A copy of our Diversity, Equity & Inclusion Policy is available on request.
If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.
Recruitment Agencies - We do not engage with recruitment agencies, or accept any speculative CVs being sent
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Please state your salary expectations
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
