Administration Services team within NHS Dumfries & Galloway, working across Dumfries & Galloway Royal Infirmary (DGRI) and Mountainhall Treatment Centre.
If you’re someone who thrives in a busy environment, enjoys producing accurate work, and takes pride in supporting clinical teams, this could be the perfect opportunity for you.
What You’ll Do
In this essential role, you’ll help ensure clinical information is produced and shared accurately and on time, supporting safe and effective patient care. Your day-to-day work will include:
Transcribing clinical letters, reports, and discharge summaries using digital dictation
Maintaining accurate patient records, including scanning, filing, and mail handling
Inputting and extracting data from specialist clinical systems
Communicating with GPs, hospital teams, laboratories, and other healthcare professionals
Handling telephone enquiries with professionalism and discretion
Providing administrative and secretarial support to senior colleagues
Offering cross-cover within the wider admin team as service needs change
Ensuring clinical information is processed promptly to support sound clinical decision making
Systems You’ll Use
You’ll work confidently with:
Microsoft Office
Digital Dictation (Winvoice)
TOPAS, Medisoft, Clinical Portal
Standard office and transcription equipment
Full training will be provided where needed.
About You
We’re looking for someone who brings:
Excellent attention to detail and strong organisational skills
Confident, accurate keyboard and audio typing abilities
A calm and professional approach to sensitive or confidential information
Great communication skills and a positive, team focused attitude
Enthusiasm, reliability, and a commitment to high standards
Experience in administration, clerical work, or customer service
Knowledge of medical terminology is helpful but not essential.
Why Choose Us?
You’ll be joining a friendly, supportive, and dedicated administrative team who play a vital part in delivering high quality patient care across NHS Dumfries & Galloway. We offer:
Comprehensive training and development
Opportunities to work across a wide range of specialties
An inclusive and welcoming workplace
A role where your accuracy and dedication truly make a difference
Additional Information
You will be supported by colleagues, your Team Leader, the Administration Services Co ordinator, and the Administration Services Manager
Posts are Fixed term for 18 months.
A typing/audio test will form part of the interview process; therefore, interviews must be attended in person.
Informal Enquiries to Pauline Wells - Administration Services Manager :
[email protected] / Tel: 01387 246246 Ext. 33738
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
