International Admissions Officer

Buckinghamshire New University -
High Wycombe

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Job details

Permanent
£29,588 - £33,002 a year
3 hours ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Nursing
Customer relationship building
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Administrative support experience
Student information system
Internal department liaison
Administrative experience
Client services
Post-secondary education experience
Organisational skills
Customer support
Fraud prevention and detection
Networking
Communication skills
Time management

Full job description

Location

High Wycombe

Contract Type

Permanent

Salary Range

£29,588 - £33,002

Hours per week

Closing Date

21/08/2026

Ref No

2105

International Admissions Officer

Full Time – 37 hours per week

Location – High Wycombe

Salary - £29,588 - £33,002

We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently – because our students, our staff, and our world need us to.

So this is an exciting moment to join us. We’re boldly reimagining what a university can be: a place rooted in social mobility, a community where difference is celebrated, and an institution that empowers people to become more than they thought possible.

The Global Collaborations Office are seeking to appoint an International Admissions Officer. The post holder will support international applicants and agents through the admissions process at Bucks New University. You will be responsible for ensuring that timely and accurate offers are made to high quality applicants, making decisions on a wide range of complex applications in line with admissions guidelines, reviewing and verifying documents and assessing intent to study. You will maintain excellent working relationships with our stakeholders, drawing upon your problem solving and customer service skills to ensure an excellent customer experience for our applicants and agents.

What we offer:

a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
Hybrid working (dependent on business needs)
training & development support opportunities
contributory pension scheme
free gym membership for our on-site gym
a range of staff discounts with major retailers.

Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you

For further information about this role please contact David Woolley ([email protected]).

All applications are to be made in full and online.

We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves.

Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out if you have any specific needs or if you would like more information on how we can support you.

We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

If you’re considering using AI to support your application, we encourage you to question the value it adds. The use of AI tools sometimes erodes authenticity and prevents us from being able to assess the real you. We strongly recommend you prepare your application using your own skills and knowledge and that AI is only used for the purpose of review.

Closing Date: 21/08/2026

Interview Date: 03/09/2026

If you are invited to interview for this role, you will need to provide evidence of your eligibility to work in the UK and if on a visa, current visa and status. Sponsorship is dependent on the salary level of the position. Due to the salary for this post, we are unable to offer visa sponsorship to the successful candidate.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

Job Description

Job Title: International Admissions Officer

College/Directorate: External Collaborations

Grade: E

Location: High Wycombe

Hours:

Responsible to: International Admissions Manager

Responsible for: N/A

Job Purpose:

To deliver a first class admissions service for the University’s applicants, offering official and professional advice directly to applicants, whilst ensuring quality and standards are maintained. The core of the role involves dealing with a wide range of applications to the University making decisions on both undergraduate and postgraduate applications against set entry criteria, and for building / maintaining excellent working relationships with colleagues in academic areas. The role holder will need to develop a detailed understanding of both international and UK qualifications (for undergraduate and postgraduate entry) and of UKVI and UCAS practice and regulation. To practice an inclusive approach and support building an inclusive university community where people can be themselves.

Main Duties & Responsibilities of the role:

To take responsibility for all aspects of the admissions process for the University’s international applicants.
To action, throughout the admissions process, all types of student applications, for example UCAS (University and Colleges Admissions Service), Direct, Pre-Registration Nursing, Postgraduate, for international applicants providing clerical support as needed.
To be responsible for the creation and accuracy of applicant and application records on the University’s Student Record System, including applicant details and offer information.
To manage and maintain application routes for a portfolio of courses including course set up in UCAS and in the University’s direct application portal, process review and data transfer to the University’s Student Record System.
To carry out fee assessments to ensure applicants are classified in the correct fee category.
To develop a thorough understanding of UK and overseas qualifications, including English language qualifications, for entry to the University (undergraduate and postgraduate), and a working knowledge of issues around fraudulent applications, and to take responsibility for ensuring that all required checks are carried out as appropriate for the designated applicants.
To be responsible for the scheduling and implementation of interviews and selection days where required through liaison with faculties and course leaders.
To prepare documents required for interview, issue interview invites, offer letters and any other necessary correspondence to applicants and stakeholders, as required.
To deal with telephone enquiries, email, written enquiries and walk-ins from prospective applicants, offering detailed advice on application procedures and entry requirements.
To represent the Admissions Team at open days, offering support, advice and detailed information regarding application procedures and standard offer information to both applicants and prospective applicants, as well as more broadly support the event delivery, often taking on team leader roles.
To represent the Admissions Team on selected events such as Interview Days and Applicant Visit Days, providing administrative support to Colleges to ensure high levels of customer service to applicants.
To liaise with all other Colleges and departments, and to liaise effectively, and ensure familiarity, with, relevant external bodies and their policies and procedures such as UCAS, SPA, ECCTIS, QAA and the UKVI
To take responsibility for all aspects of the admissions process for the designated courses and to ensure an effective and productive working relationship with colleagues within that area.
To make and format decisions for entry to undergraduate and postgraduate courses in line with agreed criteria ensuring that processing for applications takes place within the required timescales.
To be responsible for guiding applicants through the admissions process and being able to confidently discuss Admissions Policy and Procedure with a wide range of stakeholders.
When appropriate to make recommendations for the updating of processes and procedures as required to the International Admissions Manager/ Head of Admissions.
To provide advice and guidance to colleagues within academic Colleges, the External Collaborations Directorate and other university staff as appropriate on all aspects of the admissions process.
To work closely with the whole of the External Collaborations Directorate to ensure a consistent, effective and customer focussed service is offered to all enquirers and applicants and that all key information is provided at appropriate points.
Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
Such other duties temporarily or on a continuing basis, as may reasonably be required.

PERSON SPECIFICATION – Essential Criteria Only

A = Application T = Test I = Interview

Education, Qualifications & Training

Means of Testing

First degree or equivalent

A/I

Knowledge & Experience

Delivering an excellent customer experience

A/I

Experience of working in a UK Higher Education establishment

A/I

Experience of developing and ensuring adherence to procedures and processes

A/I

Substantial administrative experience

A/I

Experience of working independently and of dealing with conflicting demands and priorities

A/I

Understanding of entry criteria, UK qualifications and their international equivalents

A/I

Skills

Digitally able and proficient in Microsoft tools

A/I

Excellent written and verbal communication skills, including relationship building and networking skills

A/I

High level of attention to detail and confidentiality

A/I

The ability to contribute to high performance customer focussed teams

A/I

Excellent organisational and time management skills with the ability to work to deadlines

A/I

Strong problem solving skills and a willingness to challenge conventional methods

A/I

Good relationship building and influencing skills

A/I

Special Requirements

Must be able to work overtime, including weekends during the clearing period and other key times in the year

A/I

It will be necessary to schedule annual leave around key busy periods which generally arise during August/September

A/I

Must be able to work cross campus between High Wycombe and Uxbridge

A/I

Behavioural INDICATORS

The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. The three key behavioural indicators for this post are as follows:

Delivering excellent service

Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.

Working together

Working collaboratively and across boundaries with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving results

Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

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International Admissions Officer

Job Description

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