Position title: Welfare Benefit Adviser
Hours of work: 18 hours a week.
Salary: £13,169.52
Please complete an application form to apply for this role we do not accept CVs.
Closing date is Wednesday 23rd June however we may close sooner depending on volume of applications
Interview date: Monday 29th June
About the role
This role joins an experienced Welfare Benefits Advice Team
You will work flexibility providing information and advice, including casework. This role will involve supporting older people to apply for the benefits they are entitled to.
This will involve working from home, and visiting individuals in their homes, as well as occasional office and outreach attendance.
Please note, due to the nature of this role and the associated travel time and mileage reimbursement, applications will only be considered from those living in the North Norfolk district or very close to the border such as Aylsham.
Expenses are reimbursed.
Full training will be provided.
Enhanced DBS required.
Full driving licence and access to car required.
Detailed duties and responsibilities:
- To provide information and advice to older people, their carers and professionals, by a variety of means including telephone, face to face, written, outreach appointments and IT communication. This will include enabling older people and their carers to claim benefits as appropriate by assisting with benefit entitlement, application form completion and any follow up work as required. Alongside this providing Information and advice on other Advice topics may also be required including community care, legal etc.
- To use approved and relevant resources to support the information and advice given
- Carry out structured check-ins and follow up work as required.
- To maintain accurate records in accordance with audit procedures and funder requirement.
- Gather and collate information, including case studies, in a prescribed format, in order to demonstrate the impact of our work
- Provide support to the service volunteers contributing to their experience, this may include the review of their work, ensuring any feedback is given in an appropriate format.
- To attend feedback meetings to review and feedback cases and incorporate learning into practice
- To work as part of the Information and Advice Team, providing support as and when required.
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To work as part of the wider organisation in a collaborative way to share best practice and to promote and refer to other Services when appropriate.
- To promote the Service by ways of talks, presentations, articles and interviews
General:
- To act as an ambassador for Age UK Norfolk.
- To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisations statutory obligations.
- To work to the agreed standards and policies of the Organisation
- To carry out other duties that are consistent with the duties and responsibilities of the post.
Person Specification
- A high level of written and verbal English and Maths
- The post holder will have experience of dealing with people who have more complicated life challenges
- A good understanding of the needs and issues affecting Older People from a wide range of backgrounds and communities.
- Previous experience of working with older people
- Previous experience of working with vulnerable people of any age
- Experience of working with people (in a professional or personal context) to Advocate for their views and wishes and get their voice heard.
- Managed or supported volunteers
- Experience of Social care and/or Welfare Benefits
- Experience in an advisory service preferably working directly with Older People
Knowledge of the Advice Quality Standard and the importance of proving accredited advice
- Excellent Communication skills with a proven ability to communication with older people who have communication barriers.
- Ability to prioritise and plan work; take responsibility in decision making, be very well organised and work independently to meet deadlines.
- Ability to be solution focussed when encountering obstacles as part of day-to-day work.
- Ability to work under pressure.
- Ability to use Microsoft packages e.g. word, Outlook and basic database systems.
- Committed to working with older vulnerable people
- Passion to support vulnerable
People
- This post is classed as having a high degree of contact with vulnerable adults and is exempt from the rehabilitation of offenders act 1974. As a regulated activity, an enhanced disclosure will be sought through the Disclosure and Barring Service as part of Age UK Norfolk employment checks.
- Ability to travel independently across North Norfolk. Expenses reimbursed
- The post holder will work across the North Norfolk District, but some flexibility may be required.
- The working environment may at times be challenging and varied so flexibility is very important.
- The post holder must be aware of, support and promote Equality and Diversity in all its forms and ensure that beneficiaries have equality of access to opportunities to participate.
