Job Ref: MAI4047
Branch: Maison Estelle
Location: Maison Estelle - London
Salary/Benefits: Competitive Salary, benefits and inclusion in the tronc scheme
Contract type: Permanent
Hours: Full Time
Hours per week: 45
Posted date: 05/09/2026
Closing date: 05/10/2026
Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and FB discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Managing the day-to-day operations and activities within the FB area ensuring the team deliver an exceptional hosted experience for our members.
- Provide direction to the restaurant team during service.
- Lead the team by example, adopting a hands-on approach and a can-do attitude
- Make sure the restaurant is set up and closed accurately and on time; cleaned, restocked and all mise-en-place is prepared and ready on time.
- Maintain a thorough working knowledge of the entire restaurant menu.
- To proactively manage any member complaints ensuring we follow up so that our members and their guests leave happy with a positive dining experience and lasting impression.
- Help to achieve budgeted food and drink cost, sales, stock, labour costs and profitability.
- To be aware of our members who are drinking and / dining with us and ensure the bar team personally tailor their service appropriately.
- To be an ambassador for the club as well as someone who embodies our values and commitment to our teams both when at work and when not.
- To offer strong leadership, mentoring, and guidance to your team.
- To empower and mentor your team, nurturing a strong teamwork ethic
- Oversee creation and development of all training for your team and make sure all colleagues attend training.
- Support and answer questions and provide assistance to stakeholders, management and members as needed.
- Assist all members of the FB team to perform their roles, by providing training, solving problems, and removing obstacles.
WHO WE ARE LOOKING FOR
- Proven experience managing the food and beverage departments in a luxury / lifestyle food and beverage operation.
- You are an inspiring leader who relishes taking responsibility for running food and beverage teams and departments.
- Confident in using purchasing, health and safety and food safety, payroll and rota systems.
- Stays up to date with current food and beverage trends and best practices.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.
