Change Coordinator - Legal Aid Agency

Ministry of Justice -
Birmingham

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Job details

Part-time | Full-time
£40,001 - £60,000 a year
2 hours ago

Benefits

Annual leave
Company pension
Employee discount
Flexible schedule
Childcare

Qualifications

Stakeholder collaboration
Change management
Presentation skills
Continuous improvement
Decision making

Full job description

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary

The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location

Working Pattern

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

Cross Government

Location

Birmingham, Brighton and Hove, Bristol, Cambridge, Cardiff, Jarrow, Leeds, Liverpool, London, Manchester, Nottingham

Region

East Midlands, East of England, London, North East, North West, South East, South West, Wales, West Midlands, Yorkshire and the Humber

Closing Date

27-Aug-2026

Post Type

Detached Duty, Loan

Civil Service Grade

SEO

Number of jobs available

Reserve List

12 Months

Job ID

20978

Descriptions & requirements

Job description

Job Title & Grade: SEO Change Coordinator

Contract Type: Detached Duty and Loan - 24 months

Salary range (depending on location): National - £42,914 to £46,182 London - £49,325 to £53,081

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location: National

Please note that whilst this role is open to all Civil Servants, you can only apply for London, Cambridge and Brighton offices if you are a current LAA staff member based in those offices. This is due to and in line with the LAA's Location Strategy and the Cabinet Office's Places for Growth Strategy.

Minimum Working Pattern:

If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours over at least 3 days.

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Transformation

Transformation are responsible for continuing to drive forward simplifying the delivery of legal aid. We want to improve the experience for the people who apply for legal aid, the providers who deliver the services and those of us in the LAA who administer the scheme, while ensuring the LAA remains a great place to work.

Transformation Team

This team is leading the transformation of our organisation through innovation, collaboration and inclusion. Originally established in May 2020, the Transformation Team has grown rapidly over the last five years. We are a hybrid team of business change and project delivery experts, and working in partnership with others is at the heart of what we do. We work together with teams across the agency, with the LAA Digital team, MoJ Project Delivery Function experts, MoJ Policy teams and wider stakeholders across the justice system and government.

The transformation portfolio spans multiple services, systems and functions, with significant impacts on:

Front-line operational teams
Policy design and implementation
Digital systems and data
External providers and partners

Job Summary

The Change Coordinator is responsible for leading the coordination and integration of portfolio level change planning. The role takes a portfolio-wide view of change initiatives to ensure that dependencies, impacts, sequencing and readiness are understood and managed in a cont and joined-up way. Working across multiple projects and programmes, the postholder owns the production and quality of insight for the portfolio ensuring that it drives decision-making and governance at senior level. The role helps ensure that change activity is visible, appropriately sequenced and delivered in a way that is manageable for operational areas and supports successful implementation. They have authority to escalate and recommend changes to sequencing and delivery w portfolio-level risks are identified. In contrast to Change Managers, who are aligned to individual projects and focus on the detailed people impacts of a specific initiative, the SEO Change Coordinator operates at portfolio level, bringing together a broader view of delivery pressures, cumulative change impacts and organisational readiness.

The focus of any role in the Transformation Portfolio team is dynamic, reflecting our role in responding to evolving operational and policy implementation priorities.

SEO Change Coordinator is responsible for maintaining a portfolio-level view of change activity and ensuring that senior leaders and delivery teams have clear, accurate and timely information on the cumulative impact of change.

Operates independently of individual programmes to provide an objective, portfolio-wide perspective on change
Exercises independent judgement in assessing cumulative change impacts
Maintaining oversight of portfolio-level change activity, associated reporting and forward planning
nt and manageable change profile
Providing a holistic view and expert advice to support senior decisions around sequencing, dependencies and cumulative impacts across initiatives
portfolio level change capacity or readiness risks are identified
Shape and influence senior decision-making by supporting senior leaders by providing insight on change capacity, readiness and areas requiring intervention or reprioritisation

The role works ly with Change Managers, Delivery Planners, and the Project Management Office to support the successful delivery of change. It does not hold primary responsibility for developing the people change strategy for a single project, nor for undertaking project management activity. While the postholder may contribute to communications, engagement or training activity w required, the principal purpose of the role is to provide portfolio-level co-ordination, oversight and assurance.

Key Responsibilities:

Co-ordinate portfolio change activity

Maintain an accurate and current view of change activity across the portfolio, including planned, live and emerging initiatives.
nt sequencing and delivery.
Support the development of a whole-portfolio understanding of change impacts to help ensure that operational areas are able to absorb change effectively.

Support reporting and governance

Produce and co-ordinate high-quality portfolio-level reporting which is accurate, timely and supports effective governance and decision-making.
nt view of progress, risks, readiness and decisions required.
Support the effective operation of governance forums by preparing documentation, monitoring actions and ensuring agreed outputs are progressed.

Inform sequencing and decision-making

Provide analysis and insight to support decisions on the timing, sequencing and co-ordination of change activity across the portfolio.
cumulative impacts, delivery dependencies or readiness concerns may affect the successful implementation of change.
Support senior leaders to make informed decisions by presenting clear information on change capacity, risks, constraints and delivery considerations.

Support consistency and continuous improvement

Support the consistent application of portfolio processes, templates and reporting approaches so that information can be compared, interpreted and acted upon effectively.
Work with Change Managers and delivery colleagues to improve the quality, consistency and visibility of change information across the portfolio.
Capture learning and contribute to the continuous improvement of portfolio change management practice and capability.

Build effective working relationships

Develop effective working relationships with Change Managers, Project Managers, programme teams, operational colleagues and senior stakeholders to support the delivery of co-ordinated change.
Act as a reliable point of contact for portfolio change co-ordination, supporting teams to navigate governance requirements, reporting cycles and delivery timescales.
Communicate clearly and professionally, tailoring information and advice to the needs of different audiences.

Essential Knowledge, Experience and skills

Experience of planning, co-ordinating or delivering change activity in a complex organisation.
Ability to assess impacts, risks, dependencies and readiness, and use evidence to inform decisions and next steps.
Experience of working with a wide range of people, including senior leaders, delivery teams and operational colleagues, to support successful implementation.
Ability to communicate complex information clearly, tailoring messages, reporting or advice to different audiences.
Experience of producing clear, high-quality plans, reporting or governance material to support oversight, prioritisation and decision-making.
Ability to manage several priorities in a fast-paced environment while maintaining accuracy, organisation and attention to detail.
Experience of supporting the adoption, implementation or continuous improvement of new ways of working, services or processes.

Desirable Knowledge, Experience and skills

A recognised change management qualification (for example and preferrably Prosci), or comparable professional training, accreditation or practical experience.
Experience of working in a portfolio, programme, project or transformation setting.
Experience of applying recognised change management, project delivery or continuous improvement approaches, tools or methods.
Experience of supporting governance forums, preparing papers, or contributing to clear reporting for senior colleagues.
Experience of working with digital, operational or policy teams to help deliver change.

Assessment approach

Application Process – Statement of Suitability

To apply please provide a statement of suitability showing how you meet the essential criteria in no more that 1250 words.

Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

Please note that we only require a Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams w you will be assessed against the following:

Strengths relevant to the role and the following Behaviours:

Communicating & Influencing
Working Together
Delivering at Pace
Seeing the Big Picture

Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a team or wider group level.

Shortlisting is planned for week commencing 7th September 2026

Interviews are planned for week commencing 21st September 2026

If you would like more information on this opportunity, please contact – Jane Edwards at [email protected]

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing [email protected] after you have applied so that we can discuss options with you.

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing [email protected]

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]);
To Ministry of Justice Resourcing team ([email protected]);
)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference: 20978

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference: 20978

Job Description Attachment

Job Description - SEO Change Coordinator.docx (Job Description Attachment)

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Application form stage assessments

Experience

We will assess your experience for this role via the following methods

Experience Questions, Statement of Suitability

Experience Questions Application Form Question Word Limit

250

Statement of Suitability

Guidance for the Statement of Suitability

To apply please provide a statement of suitability showing how you meet the essential criteria in no more that 1250 words.

Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

Please note that we only require a Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.

Evidence of Experience

Experience Questions, Statement of Suitability

Interview stage assessments

Interview Dates

Interviews are planned for week commencing 21st September 2026

Behaviours

Communicating and Influencing

Working Together

Delivering at Pace

Seeing the Big Picture

Experience

Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed .

We will assess your experience for this role via the following methods

Experience Questions

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Level of security checks required

Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

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General Information

Descriptions & requirements

Job Description Attachment

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Application form stage assessments

Interview stage assessments

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