Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional customer service while effectively managing their needs. This role requires a blend of mechanical knowledge and strong interpersonal skills to ensure customer satisfaction and promote additional services through upselling.
Duties
- Greet customers warmly and assess their service needs.
- Provide detailed explanations of services and repairs to customers.
- Upsell additional services based on customer requirements and vehicle condition.
- Handle cash transactions accurately and efficiently.
- Maintain accurate records of customer interactions and service history.
- Collaborate with technicians to ensure timely service delivery.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Experience
- Previous experience in a customer service role, preferably within the automotive industry.
- Strong mechanical knowledge to effectively communicate with customers about vehicle issues.
- Proven ability in upselling services and products.
- Experience with cash handling procedures is essential.
- Excellent communication skills, both verbal and written, with a focus on building rapport with customers.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
