Pulborough Medical Group requires a medical receptionist to join our busy team. We need someone who can work flexibly. We will guarantee a minimum 20-37 hours per week, and these hours will be worked between 8.00am - 6.30pm Monday - Friday. The shift pattern will be agreed with you and the Reception Manager a minimum of 7 days ahead.
You will be working as part of a busy team aiming to give great service to our 13,500 patients.
Summary of Job Purpose
· To be first point of contact for patients phoning or arriving at the Practice
· To ensure the smooth running of reception
· To confidentially manage patient information
· To adhere to all Practice processes, policies and procedures
· To ensure that tasks assigned are kept up to date
Main Duties and Responsibilities of the Post
· Answering the phone, professionally, efficiently and effectively
· Booking appointments and home visits using our clinical systems
· Greeting patients at Reception in a professional manner and dealing with any issues
· Checking patients in when arriving for an appointment
· Issuing repeat prescription requests from patients
· Giving out test results to patients after review by the GP
· Liaising between GPs and patients sensitively and efficiently
· Managing patient data adhering to Information Governance guidelines
· Attending staff meetings
· Attending necessary staff training sessions
Additional Duties
· Covering for colleagues on holiday/sick leave
· Ensure reception printers have constant supply of paper
· Any other duties deemed necessary by Reception Manager
Management Statement
· To ensure patient confidentiality is maintained at all times in line with practice guidelines
· To record only necessary information
· To respect patients and colleagues at all times
· To actively encourage training & development of all employees
Employee Information
· 6 month probation period
· Uniform policy - this will be provided.
Person Specification
Aptitudes/Abilities
· Excellent telephone manner
· Excellent customer service skills
· Ability to deal with fast paced workload
· Computer literate
· Ability to deal with difficult situations on the phone and face to face
· To be an active and involved member of the team
· Ability to be flexible
· Ability to deal with stressful situations in a calm and professional manner
Health and Safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Job Types: Full-time, Part-time, Permanent
Pay: From £13.00 per hour
Work Location: In person
