Would you like to help make every customer interaction count? We’d love you to join our friendly Customer Experience Team as a Service Engagement Officer.
Every day in our Contact Experience Operation is different. You’ll use your knowledge of our systems and processes to support customers through a range of situations with confidence, care and understanding.
You’ll lead outbound satisfaction campaigns, listen to what our customers tell us and help turn their feedback into positive change.
You’ll also respond to reviews, take ownership of issues and do your best to resolve them at the first point of contact. With support from colleagues across the business, you’ll help create better outcomes for our customers.
To help you settle into the role, previous experience in Contact Centre within social housing is desirable.
You’ll spend at least three days a week alongside colleagues in our Eastleigh office, with the flexibility to work from home or another suitable location on the remaining days.
From day one, we’ll be here to support you. You’ll receive comprehensive training on our systems, processes and values, helping you feel confident and thrive in the role.
This role is available from 21 hours per week, worked across three to five days between 8.30am and 5.00pm.
Office attendance will be agreed in line with your working pattern.
We’d really like to hear about your own experiences and what you could bring to the role, so please submit your application in your own words rather than using AI-generated content.
Everyone is welcome here. We’re committed to a fair, inclusive and accessible recruitment process, so please let us know if there are any reasonable adjustments that would help you.
If you enjoy variety, like helping people and want to make a genuine difference for our customers, we’d be delighted to hear from you.
We’ll meet suitable candidates as applications arrive and may close the advert early, so please apply when you’re ready.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
