Cleaner Safer Group is a not-for-profit organisation at the heart of the UK’s cleaner, safer solid fuel and building performance sectors. Through our brands, you’ll help support installers, retailers, manufacturers and consumers, raising standards, improving safety and contributing to the transition to cleaner energy.
We are looking for an enthusiastic and organised Office Administrator to join our supportive and close-knit team on a temporary basis. You will play a key role in supporting the administration of the HETAS and Woodsure registration schemes, helping to deliver an excellent service to businesses within the heating and wood fuel industries. No two days are quite the same, making this an ideal opportunity for someone who enjoys a varied role, thrives in a busy environment, and takes pride in delivering great customer service.
Working as part of a strong and supportive team, you will collaborate with colleagues who share their expertise, support one another, and work together to deliver an excellent customer experience. You will also have the opportunity to develop your skills, gain exposure to a wide range of business activities, and play an important part in supporting nationally recognised schemes.
About the role
As our Office Administrator, you will be:
- Processing Public Liability Insurance (PLI) documentation and declarations
- Supporting APC administration
- Managing incoming and outgoing post, including Royal Mail activities
- Issuing business certificates and identification cards
- Managing shared inboxes and responding to customer enquiries
- Setting up and supporting online shop accounts and resolving queries
- Processing paper Certificates of Compliance (CoC) submitted by registered businesses
- Administering Technical Hub accounts and supporting user enquiries
- Chasing outstanding actions relating to renewals, suspensions and other administrative activities
- Providing wider administrative support across the business where required
What you’ll bring
You will ideally:
- Be highly organised and able to manage multiple tasks effectively
- Have excellent attention to detail
- Be a proactive problem solver who takes ownership of their work
- Have a positive, can-do attitude
- Enjoy providing outstanding customer service
- Communicate confidently and professionally
- Work well both independently and as part of a team
- Be comfortable using Microsoft Office and has a willingness to learn our bespoke CRM
- Have previous administration and/or customer service experience
Why join us?
You’ll join a respected organisation at the forefront of cleaner, safer heating, where your knowledge will directly support installers, protect consumers and contribute to raising industry standards.
we are proud of our positive team culture. We believe in working hard, supporting one another, and celebrating successes together. You will be joining a close-knit team where collaboration, respect and continuous improvement are at the heart of everything we do.
We recognise that busy periods can be challenging, which is why teamwork is so important to us. We work together, share workloads where needed, and support one another to achieve success.
Whilst the role has a strong administrative focus, it is also a vital position within a busy operational team, helping to ensure the smooth delivery of services across our schemes and wider business activities. Success in the role requires excellent organisation, attention to detail, a proactive approach, and a willingness to work collaboratively with colleagues across the business.
If you are looking for a role where you can develop your skills, make a meaningful contribution, and be part of a supportive team that genuinely values its people, we would love to hear from you.
Pay: £27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Sick pay
Ability to commute/relocate:
- Tewkesbury GL20 8HD: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
