Role Overview:
We are looking for a proactive, organised, and customer-focused Customer Service / Sales Support Coordinator to join our busy pallet network operation.
This is a key role within the depot, providing support to both customers and internal teams to ensure the smooth running of daily operations. You will act as the link between customers, warehouse teams, drivers, and network partners, helping to deliver excellent service while supporting business growth.
Key Responsibilities
- Manage customer and depot enquiries via phone and email, providing timely updates and resolving issues efficiently.
- Track deliveries and liaise with drivers, warehouse teams, and network members to ensure service expectations are met.
- Support the sales function by preparing quotes, assisting with customer onboarding, and maintaining customer accounts.
- Process customer bookings and ensure data is entered accurately within company systems.
- Build and maintain strong working relationships with customers, colleagues, and network partners.
- Identify opportunities to improve service levels, customer satisfaction, and operational performance.
- Assist with general administration and reporting as required.
Skills & Experience Required
- Previous experience in customer service, sales support, transport, logistics, or a similar fast-paced environment.
- Excellent communication skills with the confidence to engage professionally with customers and colleagues at all levels.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- A high level of attention to detail and strong problem-solving abilities.
- Good IT skills and experience using Microsoft Office applications.
- A positive, team-focused attitude with a willingness to learn and support others
Hours
- 9am - 6pm Monday to Friday
Due to the high volume of applications, we’re unable to respond to everyone individually. If you have not been contacted, unfortunately your application has not been successful.
Benefits
- 25 days annual leave plus bank holidays
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
Pay: £29,741.40 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
Work Location: In person
