Opportunity information
Salary £16640 per year
Duration 18 months
Advert closing date 21/08/2026
Description
A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.
We are seeking an enthusiastic Office Administrator to support the current Telecoms team.
As an Office Administrator, you will play an important role in supporting the day-to-day running of our telecoms operations. The role will involve handling customer queries, processing sales tickets, updating CRM systems, supporting internal administration and helping ensure customers receive a smooth and professional service.
We are looking for someone who is punctual, reliable, well-organised and confident when communicating with customers by phone and email. Strong attention to detail, a professional telephone manner and the ability to work accurately with customer information and internal systems are essential for this position.
The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive and growing working environment.
Key Responsibilities
- Providing excellent customer service by phone and email.
- Responding to customer queries in a timely and professional manner.
- Handling customer complaints professionally and working towards a suitable resolution.
- Processing sales tickets and supporting the wider operations team.
- Updating and maintaining CRM systems accurately.
- Keeping customer records and internal notes up to date.
- Supporting general office administration and day-to-day operational tasks.
- Liaising with team members to ensure customer requests are dealt with efficiently.
- Maintaining a professional and organised working environment.
Entry requirements
- Previous experience as a Telecoms Administrator, Office Assistant or in a similar administrative role.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy when working with customer records and internal systems.
- Good organisational skills and the ability to manage multiple tasks.
- Understanding of basic office procedures.
- Proficiency in Microsoft Office and general ICT systems.
- Professional telephone and email etiquette.
- Confident, friendly and outgoing personality.
- Reliable, punctual, dedicated and committed to supporting the company’s growth.
Training to be provided
Business Admin Level 3
Things to consider
Starting salary £16,640
Skills required
Array
Future prospects
Business Admin Level 3
Hours per week 35
Working week Mon - Fri
Apprenticeship standard Business administrator (Level 3)
Birmingham, West Midlands, United Kingdom, B5 4EG
