Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Role Purpose: To support the Operational Leadership Team and wider business through analytical insight, commercial business decision support around payroll and profitability. Provide commercial challenge to channel owners to help drive improved contribution, highlighting risks and opportunities to forecast and help drive mitigation action.
Key Accountabilities:
1.Business Partnering & Insights
- Provide weekly trading commentary, highlighting key risks, opportunities and recommended actions to maximise performance and mitigate emerging trends.
- Deliver weekly payroll analysis, identifying labour cost variances, productivity opportunities and investment requirements based on trading performance, including TRONC and base pay considerations.
- Lead monthly P&L reviews with Hospitality leadership, focusing on profitability drivers, delivery against budget and progression of the Three-Year Plan.
- Track legislative and regulatory changes affecting Hospitality, including NMW and TRONC, and assess the commercial impact and potential mitigating actions.
- Partner with the Customer Insights team to develop a deeper understanding of Hospitality customer behaviour, acquisition and retention trends.
- Own the calculation and monitoring of production kitchen profitability, working with Hospitality and Retail teams to optimise labour deployment, capacity utilisation and commercial returns.
2.Reporting and Performance Analysis
- Develop and maintain Power BI dashboards covering sales, covers, daypart performance, table turns, menu mix, margin and labour productivity.
- Provide analysis of promotional activity, Virgin Experience Days, membership initiatives and their impact on key commercial KPIs.
- Prepare Hospitality commentary for the month-end Board Pack, providing clear, concise and actionable insight into business performance.
- Deliver regional performance analysis, identifying sales trends and partnering with Marketing to understand the effectiveness of regional activity plans.
3.Budgeting & Forecasting
- Own and lead the annual budget, forecasting and operational planning processes for Hospitality.
- Ensure budgets and forecasts are developed using a robust KPI-driven approach, with clear regional visibility and accountability.
- Partner with Hospitality leadership to secure alignment and timely sign-off of budgets, forecasts and strategic assumptions.
4.Strategic Planning
- Own the Hospitality Three-Year Plan, ensuring strategic initiatives, investment benefits and operational improvements are appropriately reflected in financial models.
- Develop performance tracking mechanisms to measure benefit realisation, monitor project delivery and capture learnings for future investment decisions.
- Maintain awareness of market trends, competitor activity and industry developments through external benchmarking, networking and attendance at relevant conferences and industry events.
5.Projects and Commercial Evaluation
- Evaluate new business proposals and strategic initiatives through robust commercial appraisal, including scenario modelling, sensitivity analysis, ROI and IRR assessment.
- Ensure investment proposals meet agreed financial hurdles and align with Fortnum's strategic priorities.
- Support business decision-making through ad hoc financial modelling, analysis and commercial insight for senior stakeholders.
Role Specific Criteria (Experience/Behaviours/Technical Ability)
We expect the successful candidate to have the following skills and experience:
- ACCA, CIMA or ACA qualified
- Advanced Excel and PowerPoint skills,
- Experience in using AI to drive efficiencies and insights (desired)
- Ability to develop data platforms and commercial reports. Proven track record in delivering and creating company reports.
- Experience in multi-unit retail/restaurant environments
- Strong leadership experience
- Highest standards of accuracy and precision;
- Highly organized and an ability to multi task at speed.
- Articulate with excellent verbal, written communication and presentation skills
- Ability to think creatively, highly-driven and self-motivated
- Use of Business intelligence platform, such as Power BI, D365 or similar tools (desired)
- Ability to manage objections and conflicts in an effective way (desired)
In return, we offer:
A competitive salary
A generous store and restaurant discount of up to 40%
25 days holidays (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
