Capitol Students are recruiting for a Customer Service Advisor in Plymouth.
The role will report to the Assistant Property Manager and will form part of the integral property team, supporting our customers daily and always ensuring that their safety is put first. In this role, you will be the face of the property and as such, should be proud of where you work and have a desire to help build an accepting, welcoming community.
Main duties/responsibilities
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving issues either directly or indirectly to make sure a resolution is found or the issue is escalated in the right amount of time
- Perform and document regular inspections of resident’s flats
- Proactively handling sales enquiries, through phone, email, online and conducting viewings. There will also be occasions that you may attend housing fairs, university open days and other such activity in the city
- Recording any incidents or emergencies and reporting these to the necessary persons
- Taking responsibility for the receipt, logging and correct distribution of post and parcels
- Working with managers and partners to support our students` wellbeing should they find themselves in vulnerable or difficult situations
- Front of house and reception duties
- Organizing and supporting events to create and build an inclusive community where our students can relax and be themselves
- Assisting the City Manager and Assistant Property Manager in administrative tasks as required. These may include: Financial control tasks, student accounts control, compliance coordination; housekeeping lists etc
- Taking a responsibility for property presentation and maintaining a clean, tidy environment
Key Skills
- Customer Service
- Communication
- Organisation
- Proactive approach
The role is Monday-Friday 09:30-18:00 (including a 30 minute unpaid break). During peak business times you will be required to work on weekends to assist with students checking in/checking out.
You will be predominantly based at one building but may need to work in one of our other buildings within the city to support business needs.
Experience within student experience, student accommodation or property would be preferred but is not essential as full training is provided.
Job Type: Full-time
Pay: From £27,768.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Experience:
- Customer service: 3 years (required)
Work Location: In person
