Location: Horsham (Office-Based | Free onsite parking & near train station)
Career Path: Direct progression to Account Management & Sales
At Global 4, we don't just offer a job; we offer a launchpad. If you are a confident communicator with a commercial "spark" and a desire to build a career in sales or account management, this is where your journey begins.
As a Account Executive / Client Support Specialist, you will be the heartbeat of our customer relationships. This isn't just about answering inbound queries-it's a dynamic, commercial role where you will take ownership of a client portfolio, manage renewals, and uncover opportunities to grow revenue.
You will bridge the gap between world-class customer support and savvy sales. Working closely with our seasoned Account Managers, you will act as a trusted point of contact, ensuring our customers always have the right technology solutions at the right time.
This role is purpose-built for progression. We will teach you the ropes of consultative selling, product knowledge, and pipeline management, setting you up for a future promotion into a full Account Management or Sales role.
Customer Support & Account Development
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Be the Go-To Contact: Manage a portfolio of customers, handling both inbound enquiries and proactive outbound check-ins.
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Build Relationships: Welcome new clients to Global 4, review their services, and align their needs with our tailored solutions.
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Deliver Excellence: Handle service discussions confidently while maintaining a sharp commercial mindset.
Revenue, Renewals & Growth
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Protect & Grow: Take ownership of contract renewals to safeguard existing revenue while ensuring a seamless customer experience.
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Spot Opportunities: Identify and progress natural opportunities to upsell and cross-sell our wider range of products and services.
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Drive the Pipeline: Accurately quote, close opportunities, and feed larger, complex leads to the senior Account Management team.
Pipeline Management & Progression
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Master the Process: Keep a structured, up-to-date pipeline of renewals and upgrades, ensuring all activities are accurately logged in the CRM.
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Level Up Your Knowledge: Learn the ins and outs of our multi-product portfolio, including connectivity, telephony, mobile, and IT services.
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Evolve Your Skills: Develop confidence in objection handling and consultative sales, positioning yourself for your next big career step.
We hire for attitude and train for skill. Previous experience in a customer-facing or sales support role is a bonus, but absolutely not essential-full training is provided!
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The Ambition: A genuine, burning desire to build a long-term career in sales or account management.
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The Communicator: You are articulate, confident over the phone, and love engaging with people.
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The Commercial Mindset: You take pride in taking ownership of revenue, outcomes, and targets.
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The Organiser: Strong organizational skills with the ability to juggle multiple customer conversations and follow up proactively.
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The Attitude: Positive, eager to learn, and ready to thrive in a bustling office environment.
We are a family-run company that actually acts like one. We've created an energetic, supportive environment where your hard work is celebrated and rewarded.
The Perks:
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Generous Leave: 33 days holiday (inc. bank holidays), a Buy & Sell scheme, plus up to 5 extra days rewarded for length of service.
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Tech Discounts: 50% off our Broadband & Utility packages (completely FREE after two years!).
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Health & Security: Death in service benefit, pension scheme, and eye care vouchers.
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Office Culture: Complimentary fresh fruit, bottomless tea/coffee, and the legendary "Friday Fridge."
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Rewards: Company lunches, fun team incentives, and our "Kudos" Employee Recognition Scheme.
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Giving Back: Paid Charity leave and a £250 "Bright Ideas" scheme.
Global 4 is proud to be an Equal Opportunities and Living Wage Foundation employer. We offer a fantastic working environment with numerous charity events, team-building days, and excellent training opportunities.
