Pensions Operations Administrator
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Liverpool City Centre (Hybrid Working)
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£27,000 - £32,000 DOE
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Full Time | Permanent
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ASAP Start Available
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Discretionary bonus available
The Opportunity
We're working with a growing and highly respected financial services organisation seeking an experienced Pensions Operations Administrator to join their Liverpool-based team.
This is a hands-on operational role supporting the administration of pension schemes, with a particular focus on SIPP and SSAS arrangements. The successful candidate will play a key role in ensuring operational processes are completed accurately, efficiently, and in line with FCA regulatory requirements.
This is not a customer service or call centre position. We're looking for someone who has genuine experience processing pension administration work within a regulated financial services environment.
Key Responsibilities
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Process and maintain operational changes across pension schemes
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Support the administration of Terms of Business (TOB) agreements
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Manage adviser and agency changes accurately and within agreed SLAs
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Maintain accurate client, adviser and scheme records
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Assist with complaints administration, investigations and tracking
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Monitor workflows, case queues and outstanding actions
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Ensure all activities are completed in line with regulatory requirements and internal procedures
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Support internal audits, quality assurance and compliance activities
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Investigate and resolve operational issues and exceptions
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Contribute to process improvement initiatives and operational projects
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Liaise with advisers, clients and third parties to obtain information and documentation
Essential Requirements
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Previous experience working within Pensions Administration
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Strong understanding of SIPP and/or SSAS pensions
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Experience working within a regulated Financial Services environment
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Excellent attention to detail and accuracy
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Ability to manage multiple cases and deadlines effectively
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Strong administrative and organisational skills
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Experience maintaining accurate records and audit trails
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Confident communicating with advisers, clients and internal stakeholders
Please Note
Candidates must have previous Pensions Administration experience with SIPP and/or SSAS exposure. Applications from candidates with only customer service, contact centre, banking, investment operations or general administration backgrounds will not be considered.
What's on Offer?
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Salary of £27,000 - £32,000 depending on experience
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Hybrid working model
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Central Liverpool location
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Supportive and collaborative team environment
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Opportunity to join a growing financial services business
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Immediate start available
If you're an experienced pensions professional looking for your next opportunity within a fast-paced and regulated environment, we'd love to hear from you.
