The Transformation Engagement Lead partners with the Strategy & Governance team to develop and deliver executive and strategic communications that enable our client's Digital transformation agenda.
The role is responsible for translating complex strategic initiatives, portfolio decisions and governance outcomes into clear, compelling communications that support executive decision-making, stakeholder alignment and successful enterprise transformation. Working closely with senior leaders, Product Offices and Regional GBS teams, the role develops communication strategies, executive messaging and stakeholder engagement plans that build understanding and adoption across priority transformation initiatives.
The role also provides dedicated communications and engagement support to strategic transformation programmes and special projects across the portfolio, where additional change capability is required, ensuring a consistent enterprise narrative across Digital transformation.
Key Accountabilities:
- Transformation Communications: Develop and deliver communication strategies that support client's Digital transformation agenda. Create clear, compelling communications that explain portfolio decisions, operating model changes and strategic priorities. Co-develop executive presentation and communication toolkits.
- Stakeholder Engagement: Develop stakeholder engagement and communication plans that build understanding, alignment and adoption across functions, regions and markets.
- Strategic Communications & Change Support: Provide change communications and stakeholder engagement support to priority transformation initiatives across the Digital and GBS portfolio, where additional capability is required. Support the delivery of enterprise-wide transformation initiatives, including strategic programmes such as Customer Operations Transformation, where required
- Communication Governance: Maintain a consistent transformation narrative, messaging and visual identity across Digital and GBS communications Coordinate communication activity across multiple transformation initiatives to avoid duplication and conflicting messages Gather feedback and continuously improve communication effectiveness and stakeholder engagement
Key Competencies:
- Strategic Communication & Storytelling: Able to translate complex strategic concepts into clear, compelling and engaging communications tailored to executive, leadership and employee audiences.
- Stakeholder Engagement & Influence: Builds trusted relationships across senior stakeholders and works collaboratively to drive alignment, engagement and adoption across complex transformation programmes.
- Planning & Delivery Excellence: Highly organised with the ability to manage multiple communication priorities simultaneously, coordinate across diverse stakeholders and consistently deliver high-quality outputs at pace.
Experience:
- 10+ years of experience in change management, culture transformation or communications within complex, global programmes.
- Proven ability to design and deliver integrated change, communication, and adoption strategies
- Deep understanding of change frameworks, stakeholder engagement models, and behavioural science
- Strong storytelling, writing, facilitation, and communication skills across all levels of the organisation
Pay: £550.00-£625.00 per day
Work Location: Hybrid remote in London
