Job Overview
This is a full-time, on-site role, for a Hire Desk Controller. You will be responsible for overseeing the day-to-day operations in our busy Powered Access/Plant Hire department, including managing the hiring and rental process, coordinating with customers and suppliers, maintaining records and ensuring customer satisfaction.
The ideal candidate for Hire Controller :
Previous experience in a Plant, Powered access, Tool or Material Handling hire industry would be beneficial but not essential.
Good knowledge of Microsoft packages, and computer skills in general.
Good communication skills.
Note: salary is negotiable dependent on experience, qualifications and role.
Duties
- An enthusiastic team player who willingly shares knowledge and information.
- Motivated self-starter, committed to offering first-class customer service.
- Displays integrity in all interactions.
- Processing orders for hire, alongside completing the relevant paperwork and maintaining the database systems.
- Liaising with various departments, to ensure information is accurate and up to date ready for hire.
- Build effective customer relationships and resolve any issues in a timely and professional manner.
- Must have excellent attention to detail and able to query anomalies in information.
- Experience with Word, Excel (including standard formulas) and a good level of numeracy skills.
- Co-ordinate the full hire process from enquiry, supplying quotes, through to delivery and collection.
- Dealing with external supplier hires and off hires.
- Weekly reporting.
Associated administration and support activity to support the team and company
Experience
* Proven experience as a Hire Controller or similar customer service role essential.
* Excellent analytical and problem-solving skills
* Excellent customer service skills and ability to build professional rapport efficiently
* Good time management and organisational skills, with the ability to prioritise and work well under pressure.
* Strong organisational skills.
* Strong communication skills both verbally & written.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Work Location: In person
