Third Party Claims Handler
About MPL Claims Management
At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly.
We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
We’re looking for a Third Party Claims Adjuster to join our fast-paced, high-performing team. In this role, you’ll focus on third-party intervention contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.
Key Responsibilities
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Contact third-party claimants via phone and email to explain and offer relevant services.
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Work to convert third-party claimants into using our intervention services.
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Use our bespoke claims management system to log information and manage claims efficiently.
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Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
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Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
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Review invoices from authorised partners for accuracy and input them into the system for approval.
What We’re Looking For
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Previous experience in motor claims is desirable.
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Experience with high volume inbound & outbound calls.
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A passion for delivering excellent customer service.
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Strong multitasking skills and attention to detail.
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Confident communicator with professional written and verbal communication skills.
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Comfortable using Microsoft Office and learning bespoke systems.
Requirements:
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Full Time, Permanent,
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Office based, Colchester CO1 1TG
