The Concierge will be the first point of contact for residents and guests arriving at One Palace Street. They will be responsible for the delivery of the highest levels of customer service to all residents and their guests, it will be their duty to create memorable experiences for the residents. They will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure.
They will greet residents and their guests upon arrival, manage all calls and emails to the concierge desk, manage all residential deliveries. They will manage all amenity booking requests ensuring the housekeeping teams are on hand to prep areas for private bookings. They will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, theatre bookings and dry cleaning requests. They will refer any significant lifestyle requests to the head office to assist.
Requirements:
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Previous hospitality experience as a concierge within London super prime residential schemes
- Must have excellent communication skills and customer service skills
- Service driven, understand the importance of going the ‘extra mile’
- Experience serving UHNWIs
- Good knowledge of Central London and surrounding local area
- High standard of written and spoken English, additional language skills beneficial
About Rhodium
Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.
Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity, and transparency are at the heart of our entire organisation
