Job Summary
We are seeking a dedicated and professional Customer Service Executive to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer service through effective communication, data entry, and problem-solving skills. This role offers an excellent opportunity to develop your career within a vibrant organisation that values proactive engagement with clients. The position is suitable for individuals who thrive in fast-paced environments and possess strong interpersonal skills. Ideally the candidate would have with 1–2 years office-based experience and skill sets within logistics and supplier-network or technology-enabled business environments.
Duties
- Respond promptly and courteously to customer enquiries via phone & email ensuring high levels of customer satisfaction.
- Maintain accurate records of customer interactions through efficient data entry and management systems.
- Apply excellent phone etiquette and communication skills to build rapport with customers and resolve issues efficiently.
- Analyse customer feedback and interaction data to identify trends and suggest improvements for service delivery.
- Collaborate with other departments to ensure seamless service delivery and resolution of complex issues.
Experience
- Prior experience in a customer service role
- Experience working in an office setting and ideally relevant experience in a similar operational, supplier-network or technology-enabled business environment
- Proficiency in data entry with attention to detail is essential.
- Strong communication skills, both verbal and written, with fluent English
- Demonstrated ability to handle phone etiquette professionally and confidently and to manage multiple tasks simultaneously is important.
This role offers an engaging environment where your communication and organisational skills will be valued as you contribute to delivering outstanding customer experiences.
Mon - Fri - 08:30 - 17:30 / Approximately 1 in 5 Saturday's (shorter day) with a day in lieu accrued
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Experience:
- Customer service: 1 year (required)
Work Location: In person
