LOCATION: Musselburgh, EH21 7PQ
Hours –9:00am to 3pm (no hybrid working)
This is a fixed term contract for 12 months with the possible requirement to make it full time and be offered a permanent position after that period.
About us:
- JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
- Close working relationships with high profile clients meaning long term contracts and security
- Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
- Operating a mobile team of mobile engineers with various skillsets across Scotland
- Excellent reputation for delivering quality and high standards of service
- JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
What we are looking for as a Facilities Desk Administrator:
- Demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
- To be organised, with good attention to detail
- Ability to work in a fast-paced/pressured Service Desk environment
- Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
- Excellent written and verbal communication skills
- Good time management skills to work under pressure and to deadlines
- Pro-active with the ability to think on your feet and for yourself
- Demonstrate sound decision making when taking responsibility for tasks
- Accurate data entry skills
About the Facilities Service Desk Administrator role:
- General administration/office duties including preparing documents, producing files and filing
- Incoming phone calls & emails over various inboxes
- Allocation of works to engineers based in Scotland
- Working to response times to meet contractual SLA agreements
- Monitoring dashboard data to ensure we are meeting contractual SLAs
- Job sheet processing, including forwarding completed reports to clients & uploading to customer portals
- Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc
- Any other required work within the role
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job.
You will work 27.5 hours per week, and you will have access to employee benefits that will be available to you as soon as you start. This is a fixed term contract for 12 months with the possible requirement to make it full time and be offered a permanent position after that period.
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.
This role will be working for JCW Energy Services, who are part of the Apleona Group
Job Types: Full-time, Fixed term contract
Pay: £18,235.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Are you located in Musselburgh or within a 10 mile radius?
Experience:
- Administrative: 2 years (required)
Work Location: In person
