We're looking for a talented individual to join us as Customer Accounts Visiting Officer (Visiting Income Officer), on permanent basis, within our dedicated Customer Transactions department. This is an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.
As a Customer Accounts Visiting Officer, you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and provide excellent service in every customer contact.
Reporting to the Customer Accounts Team Manager, you’ll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs.
What you'll need
- A good knowledge of the relevant legislation and best practice relating to arrears management.
- Self-motivation and be able to organise, plan and prioritise workloads to meet deadlines as well as ability to work alone.
- Patience, tolerance, and resilience to deal with challenging conversations.
- Drive to achieve wide-ranging KPIs and provide a first-class service.
- Very good negotiation and influencing skills.
- Ability to build collaborative relationships and working productively across teams and external bodies.
Please note, this role requires a valid driving license and access to own vehicle.
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing Date: Monday 31st August 2026
Shortlisting Date: 1st September 2026
Interview Date: W/C 7th September 2026
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
