Vacancy Reference Number
22470
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Number of Vacancies
2
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(B) OCU
Digital, Data & Technology
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Location
Bromley, Other
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Building
Newlands Park
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Band
Band D
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Part/Full Time
Full Time
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Hours per Week
36 hours per week
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Type of Contract
Permanent
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Job Advert
Job Title: Coordinator – CONNECT User Access Specialist
Salary: The starting salary is £40,519, which includes allowances totalling £3,009.
The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: London & Hybrid (60% / 3-days per week in office). The ‘home base’ Met location for this role is Newlands Park (SE26 5NF). We offer the flexibility to work in a Hybrid way, where you can deliver your best, including Working from Home (WFH). Travel across the Met Estate, to attend meetings as required by the business, is expected.
Employment: Permanent, Full-Time (36-hours per week)
“Keep checking Met Careers on a daily basis for new and exciting opportunities being released to join Digital & Innovation!”
Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a Coordinator – CONNECT User Access Specialist, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.
As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.
Digital & Innovation Business Group
The Digital & Innovation Business Group brings together technology, the effective use of data, and our capability to deliver change and reform to drive the Met forward: this is central to progressing delivery of New Met for London 2. It includes the Met’s Transformation, Technology, Data and Analytics functions, as well as work underway to make the organisation more productive and efficient (referred to as Productivity & Efficiency or P&E). The Group was created in early 2026 and is led by Marie Heracleous, Chief Digital & Innovation Officer. It’s an exciting time to be part of D&I, as it builds new capabilities and ways of working to support the frontline and make a real difference to London.
D&I is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.
Job Purpose
The CONNECT User Access Specialist supports the accurate management of user access, permissions and Organisational Alignment within CONNECT, helping officers and staff access the systems, information and workflows required for operational policing.
The role uses data accuracy, analysis, problem solving and stakeholder communication to investigate access, mapping and configuration issues, support-controlled system changes and reduce the risk of disruption to operational users.
The postholder will develop specialist knowledge of CONNECT access processes, PSOP workforce data, unit structures and Organisational Alignment processes, applying this knowledge to maintain data integrity, support compliance and improve consistency across the User Access function.
Key Role Responsibilities
Maintain accurate CONNECT user access and permissions, ensuring changes reflect agreed Organisational Alignment requirements, security processes and operational need.
Extract, check and interpret PSOP workforce and organisational data to support accurate CONNECT access, permissions and Organisational Alignment maintenance.
Support the investigation of user access, Organisational Alignment and mapping issues, using available guidance and data analysis to identify causes and support timely resolution.
Assess proposed organisational, geographical, ward, unit table, process mapping and permission changes, identifying impacts on access arrangements, reporting requirements and operational users.
Coordinate assigned user access and Organisational Alignment change tasks, tracking actions, dependencies, deadlines and risks to support safe implementation.
Prepare, complete and quality assure test scenarios and test scripts for user access, Organisational Alignment and configuration changes, ensuring evidence is available to support deployment decisions.
Undertake pre-deployment and post-change quality assurance checks, identifying errors or unexpected outcomes to reduce the risk of operational disruption.
Prepare and contribute information for Change Requests, including access impacts, testing evidence, implementation considerations and risks to support governance decision-making.
Use data checking and automation tools, including Microsoft Excel, Power Query or Visual Basic for Applications (VBA) where appropriate, to improve accuracy, reduce manual processing and support quality assurance.
Maintain user access guidance, process notes, lessons learned and best practice documentation to support consistency, knowledge sharing and continuous improvement.
Engage with operational users, CONNECT teams, System Administration, Configuration, Service Desk and other stakeholders to support timely resolution of incidents, requests and planned changes.
Additional Information
Vetting Clearance
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.
Working Pattern
Employment: Permanent, Full-Time (36-hours per week)
Hybrid Working available in line with the Metropolitan Police Service hybrid working policy.
The role requires that you attend the Newlands Park office (SE26 5NF) 3-days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.
You will be expected to work from a Met location for at least three days a week (60% of working time) to support our operational teams and collaborate effectively. For up to two days per week (no more than 40% of working time), you may be permitted to work from home, balancing flexibility with organisational need.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. Your Personal Statement (1-page of A4, 500 words maximum) should explain your interest in the position and illustrate how your skills and experience (see stated criteria) make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 28th August 2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Following application review, successful candidates will be invited to interview.
www.metpolicecareers.co.uk
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Essential For The Role
Essential Criteria:
Experience working with detailed data, records or system information where accuracy is important.
Experience following structured processes, maintaining records and escalating issues or risks.
Experience supporting users, customers, colleagues or stakeholders to resolve queries or issues.
Experience communicating with different teams or stakeholders to gather information, clarify issues or support resolution.
Experience using Microsoft Excel or similar tools to organise, check or analyse information.
Experience working in an environment where confidentiality, compliance, data accuracy or information security is important.
Experience managing assigned tasks and deadlines with limited supervision.
Desirable Criteria:
Ability to use Microsoft Excel to organise, check and analyse information, including filters, formulas, lookups or pivot tables.
Ability to learn specialist systems, processes and terminology, including Organisational Alignment concepts, and apply this knowledge accurately.
Knowledge of MPS systems and organisational structures.
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Required Languages
English
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Reports To
Band C – CONNECT Application Admin Manager
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Candidate Information Pack
Band D Products CONNECT Coordinator - CONNECT User Access Specialist 202607.docx – 94KB Opens in a new window
Converted File Band D Products CONNECT Coordinator - CONNECT User Access Specialist 202607.docx.pdf – 158KB Opens in a new window
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Additional Information
CVF Staff Band.pdf – 971KB Opens in a new window
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Disability Confident Statement
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.
As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.
Read our full disability confidence statement.
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