This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
An exciting opportunity has arisen for an enthusiastic and motivated Band 2 Administration Assistant to join our Integrated Community Occupational Therapy North Team.
You will provide a quality administration/appointment booking service within the Integrated Occupational Therapy Team (ICOTT), dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone and digitally.
You will have a good, demonstrable level of proficiency using different IT systems and will work closely with clinical and non-clinical staff as required to support with essential administrative tasks.
You will be expected to work without direct supervision, prioritise own workload, work on own initiative, manage time effectively and work well under pressure. The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT. This is a busy environment to work in with constant demand for appointments and supporting our clinical staff and you will be working with a great team of people who will support you along the way
ICOTT have bases in Longton, Newcastle under Lyme and Leek and flexibility to work across these areas is required.
As part of this role, you will be expected too:
- Communicate in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties. Information must be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
- Appoint, cancel and rearrange appointments as required using the Trusts patient recording system.
- Answer telephone enquiries from members of the public and other healthcare departments / professionals.
- Process appropriate letters in relation to the patient’s appointment
- Supporting clinical services including creating and sending letters and supporting projects and audits as required.
Record accurate, confidential and sensitive patient information in electronic patient records system & use of Office 365 packages
Being part of the wider administration team in ICOTT.
Actively contribute to service improvement and be involved in patient engagement.
If you are interested in making a difference to patients and families and possess excellent communication, organisational skills and a flexible approach then we would like to hear from you.
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust
North Staffordshire Combined Healthcare NHS Trust
University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
Staffordshire and Stoke-on-Trent Integrated Care Board
For more information, please see attached d etailed Job Description & Person Specification / Main Responsibilities
