Assistant Accommodation Manager (PHAACMMGR)

Park Holidays UK -
Chichester

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Job details

Permanent | Full-time
£27,748 a year
18 hours ago

Qualifications

Hotel and accommodations experience
Housekeeping coordination
Staff training
Organisational skills
Cleaning
Customer interaction
Training & development
Team motivation leadership
Communication skills
Hospitality management
COSHH compliance

Full job description

Overview

Park Holidays is looking for a detail-oriented and customer-focused Assistant Accommodation Manager to support our Accommodation Manager in ensuring a seamless guest experience. This role is ideal for someone passionate about hospitality, with strong organisational skills and the ability to lead and support a team. As the Assistant Accommodation Manager, you will play a key role in maintaining high standards of cleanliness and guest service, ensuring our accommodations are ready to provide an exceptional experience for every guest.

Job Duties

Always prioritise the guest experience, ensuring that every interaction with guests is professional, courteous, and positive.
Greet and communicate with guests in a professional and courteous manner, representing the park and company positively in all interactions with guests, visitors, and suppliers.
Meet and aim to exceed company guest service standards, always striving to surpass guest expectations.
Always maintain a presentable appearance, wearing the company uniform and name badge as provided.
Attend relevant training courses and meetings as agreed with the Line Manager to stay updated on best practices and company standards.
Assist the Accommodation Manager in supporting and training the cleaning team to meet the company's high standards.
Monitor the standards of work performed by the cleaning team, ensuring all tasks are completed to the agreed company standard.
Ensure the cleaning team complies with the company's Health & Safety standards, including COSHH training (for internal cleaning teams).
Obtain relevant risk assessments and method statements from cleaning contractors and ensure compliance (for contract cleaners).
Complete all relevant paperwork in accordance with company operating standards and legal requirements.
Manage the key process, ensuring keys are always safeguarded and accounted for.
Ensure all light bulbs, external steps, and ramps are checked and in working order prior to guest check-in, reporting any issues immediately to the maintenance team.
Be accountable for ensuring all accommodations are checked using the cleaning checklist and meet the required standards before guest check-in.
Ensure that any missing inventory items are replaced prior to guest check-in.
Keep all housekeeping areas, including storage cupboards and linen rooms, clean, tidy, and well-organised in compliance with Health & Safety regulations.

Requirements

Previous experience in a hospitality or accommodation management role is preferred, with a focus on guest service and team management.
Strong customer service skills, with the ability to interact positively with guests and resolve issues effectively.
Excellent organisational skills, with the ability to manage multiple tasks and priorities efficiently.
Ability to lead and motivate a team, providing training and support to ensure high standards are maintained.
Strong attention to detail, ensuring all accommodations and housekeeping areas meet the company's standards.
Knowledge of Health & Safety regulations, including COSHH, with the ability to ensure compliance within the team.
Excellent communication skills, both written and verbal, with the ability to complete paperwork accurately and interact effectively with different departments.

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Overview

Job Duties

Requirements

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