Appliance Service & Operations Manager
A hands-on role managing customers, engineers, jobs and stock.
Moston Lane Appliances is looking for an organised, confident and practical person to manage the day-to-day running of our busy domestic-appliance service operation.
We are a well-established fixture on Moston Lane since 1989. We have an excellent reputation for service and quality, delivered by a skilled and hard-working team.
This is an important position for someone who enjoys dealing with customers, coordinating a field team and keeping jobs moving from the first telephone call through to completion.
Main responsibilities
- Answer customer calls and deal with enquiries in a friendly, professional manner.
- Book repair, delivery and installation appointments.
- Plan engineers’ diaries, allocate work and respond to urgent jobs.
- Keep customers informed about appointment times, repairs and outstanding parts.
- Order spare parts, check deliveries and match parts to the correct jobs.
- Control appliance and spare-parts stock, including organising current stock and reordering when required.
- Update jobs accurately using dedicated software and maintain clear records.
- Manage accounts for commercial customers, including preparing invoices.
- Prepare estimates, take payments and help resolve day-to-day customer issues.
- Support the engineers and improve the efficiency of the service operation.
What we are looking for
- Experience in service coordination, office management, field-service administration or a similar role.
- An excellent telephone manner and a calm, helpful approach with customers.
- Strong organisational skills and the ability to manage several priorities at once.
- Confidence coordinating engineers and making sensible day-to-day decisions.
- Good computer skills; experience with IT in a retail environment would be useful, although training can be provided.
- Experience in domestic appliances, spare parts, retail or repair services would be a great advantage.
- Experience of delivery and/or installation of freestanding and integrated appliances would be an advantage.
The opportunity
This is a varied role with real responsibility in a long-established independent Manchester business. The successful person will have the opportunity to take ownership of the daily operation and help the business continue to grow.
Please send your CV together with a short note explaining your experience of managing customers, bookings, engineers or field-service work.
Pay: £32,000.00-£40,000.00 per year
Work Location: In person
