Hastings Freight is seeking a proactive, customer-focused Operations Team Member to coordinate freight deliveries and collections, support customers, and help maintain excellent service levels. Full training and support will be provided
Key responsibilities
- Coordinate freight deliveries and collections using internal systems.
- Keep customers, depots and colleagues informed; resolve enquiries, complaints and service issues by phone and email.
- Process bookings, network queries, PODs, exceptions and damage cases accurately.· ·Support service, response-time and accuracy targets, and contribute to process improvements
What you’ll need
- At least two years’ customer service experience, including support by phone and email.
- Strong written and verbal communication
- Organisation and attention to detail.
- Confidence using computerised or web-based systems in a fast-paced environment.
- A calm, flexible and proactive approach, with the ability to work independently and as part of a team.
- Logistics, road haulage or pallet network experience is preferred but not essential.
Benefits
- Competitive salary
- Referral incentives and long-service rewards
- Health care and wellbeing programme
- Contributory pension and 23 days’ holiday pro rata, plus bank holidays.
· Free parking and the opportunity to influence positive change across the operation.
How to apply
Please submit your CV. Applications or contact from recruitment agencies will not be considered.
Applicant data is processed in line with the Data Protection Act and relevant legislation. Our full Privacy Notice is available on request.
Experience
Customer service: two years required
Logistics: one year preferred
Work location: In person
Hastings Freight Ltd is an equal opportunities employer and welcome applications from suitably qualified candidates. We are committed to creating an inclusive working environment and do not discriminate on any protected characteristic under the Equality Act 2010.
Any contact or applications from recruitment agencies will not be accepted or considered.
As a potential employer the Company collects and processes your personal data for employment and application for employment purposes. We will process your personal data in accordance with the Data Protection Act and other relevant legislation, and not disclose your personal data to any other third party, unless allowed or required to do so under the Data Protection Act. For further details about the processing of your personal data please see the Full Privacy Notice available upon request.
Job Types: Full-time, Permanent
Pay: £29,741.00-£31,061.00 per year
Benefits:
- Free parking
- Health & wellbeing programme
Application question(s):
- What's made you apply for this role?
Experience:
- Customer service: 2 years (required)
- Logistics: 1 year (preferred)
Work Location: In person
