Job title Citizens Advice Specialist Adviser Worcester and Herefordshire St Richard’s Hospice
Hours 21 hours per week across 3 days ideally Monday–Wednesday, though Tuesday–Thursday may be considered for the right candidate
Salary £29,138 – £30,513 full time per annum, actual pro rata £16,538 – £17,318 per annum
Contract Permanent
Location Wildwood Drive, Worcester WR5 2QT within the Family Support Service Team
The role
Citizens Advice Worcester and Herefordshire have an exciting opportunity for a Specialist Adviser to work in partnership with St Richard’s Hospice.
This role will be based at the hospice and embedded within the Family Support Service Team, contributing to the wider multi-disciplinary palliative care team. The post holder will deliver a holistic, accessible and in-depth advice service tailored to the needs of individuals, carers and families across South Worcestershire who are living with an illness that cannot be cured. Experience of advice work is desirable, however, a comprehensive training programme is available for the right applicant with transferable skills.
Key Responsibilities
- Provide specialist advice in line with Citizens Advice aims, policies, and principles
- Support patients, carers, and families with a wide range of issues affecting those living with an incurable illness.
- Manage a varied caseload, including complex cases and client representation
- Work collaboratively within a multi-disciplinary healthcare environment
This post requires an Enhanced Disclosure and Barring Service check.
About you
The successful candidate will:
- Have experience in client centred role and case management
- Be confident in client representation and working with complex issues
- Demonstrate strong communication and interpersonal skills
- Have a good understanding of the challenges faced by individuals with an illness that cannot be cured, and those experiencing bereavement
- Be committed to the principles of the Citizens Advice service and willing to complete the Generalist Advice Training
Additional Requirements
- Ability to travel independently across the county
- Full UK driving licence and access to a vehicle
Find out more
For further details, please see full job description, person specification and background information which is available on the St Richard’s Hospice website www.strichards.org.uk
Applications can be made directly from the St Richard’s Hospice website. For further information, please contact People Services on 01905 763963.
Please note, previous recent applications need to apply.
Closing date 10th August
Interview date 19th August
Pay: £29,138.00-£30,153.00 per year
Work Location: In person
