Showroom Manager
Shifts 40 hours per week (4 x 10 hour shifts across Monday to Sunday, 9am to 7pm)
Salary £48,000 per annum
Company Overview
DIY Kitchens is the UK’s number one online kitchen retailer with 16 state-of-the-art manufacturing facilities across Yorkshire. Since 1982, we’ve been designing and manufacturing high-quality kitchens built to last. We’re proud to be rated ‘Excellent’ on Trustpilot and to have been awarded ‘Best Rated Kitchen Brand’ by Which?. With over 600 colleagues across the business, we offer exciting career opportunities in a friendly, fast-growing company.
Position Overview
Due to continued business growth and customer demand, we are opening our third destination showroom – our first in Scotland – and are looking for an exceptional Showroom Manager to establish and lead the day-to-day operation of our kitchen showroom, creating an inspiring, welcoming, and memorable experience for every customer who visits.
Our Livingston showroom will be one of the largest kitchen showrooms in the UK, featuring over 50 stunning displays and expected to welcome hundreds of visitors each week. Customers visit to explore our kitchens and receive expert advice on our vast product range as they plan their dream space.
This will be a fast-paced, customer experience-focused role, where success is measured by the quality of the journey we provide rather than direct sales performance. As the face of the showroom, you will be passionate about delivering outstanding service, maintaining the highest standards of presentation, and ensuring every visitor feels valued, informed, and inspired.
You will also be a strong and motivating people leader, responsible for developing a high-performing team, fostering a positive culture, and ensuring the showroom operates safely, efficiently, and in full compliance with Health & Safety requirements.
Key Responsibilities
Customer Experience
- Ensure every customer is warmly and professionally welcomed, creating a relaxed, enjoyable, and informative showroom experience.
- Guide visitors through the showroom displays, explaining features, finishes, and design concepts.
- Answer general product and showroom questions or direct enquiries to your team members.
- Ensure every customer leaves with a positive impression of the business, regardless of whether they are ready to proceed.
Showroom Standards
- Maintain immaculate presentation of all kitchen displays and customer areas.
- Ensure the wider showroom and displays are clean, tidy and fully operational, arranging for maintenance work to be undertaken as required.
- Monitor lighting, signage, refreshments, music, and overall showroom ambience, aswell as external areas on site.
- Identify and report maintenance issues and resolve where appropriate, or coordinate prompt resolution.
Brand Ambassador
- Represent the company's values and professionalism at all times.
- Create an environment that reflects quality, expertise, and attention to detail.
- Build strong relationships with customers through excellent communication and genuine hospitality.
- Support marketing activities, showroom events, and open days when required.
Leadership
- Lead, coach, and motivate the showroom team, promoting a culture of excellence and accountability.
- Set clear expectations and provide regular feedback, recognition, and support to team members.
- Conduct performance reviews, one-to-one meetings, and development discussions to identify opportunities to enhance individual and team performance.
- Foster a positive, inclusive workplace culture aligned with the company's values.
- Effectively manage employee performance, attendance, and wellbeing in line with company policies, and ensure cover through effective rota and holiday planning.
- Lead by example, demonstrating professionalism, integrity, and a customer-first mindset.
- Work collaboratively with other areas of the business and Senior Leadership Team to support the business in achieving strategic objectives
Site Management, Health and Safety
- Ensure compliance with all Health & Safety legislation, company policies, and risk management procedures and that appropriate records are maintained.
- Carry out regular health and safety inspections and risk assessments, ensuring any issues are flagged to H&S and addressed promptly.
- Ensure emergency procedures, fire safety equipment, and first aid arrangements are maintained and communicated.
- Manage contractors and third-party visitors to ensure safe working practices are followed.
- Coordinate maintenance and repairs, ensuring the showroom remains safe, compliant, and presented to the highest standard.
- Ensure security procedures are followed, including opening and closing the showroom, key holder responsibilities, and safeguarding company assets.
Essential Skills
- Previous experience in customer service, hospitality, retail, or showroom management. Kitchen industry experience is advantageous
- Outstanding interpersonal and communication skills.
- Professional appearance and approachable manner.
- Highly organised with excellent attention to detail.
- Strong administrative and computer skills.
- Ability to manage multiple priorities in a calm and professional manner.
- Strong customer service focus
- Proactive and able to work independently
Benefits
- Two-week intensive training programme with ongoing support
- Competitive salary
- Pension scheme
- Comfortable working environment with complimentary refreshments
Working Hours
- 40 hours per week (4 x 10 hour shifts across Monday to Sunday, 9am to 7pm)
- A flexible approach to working days and hours is essential for this role to ensure the smooth operation of the showroom during busy periods, maintain leadership cover, and support the wider business with key initiatives, events, and operational priorities. The successful candidate will be adaptable, proactive, and willing to respond to the changing needs of the business to help deliver an exceptional customer and colleague experience.
Remuneration
£48,000 per annum
Diversity & Inclusion
At DIY Kitchens, diversity, equity, and inclusion are central to our culture. We are committed to creating a fair and inclusive workplace where everyone feels valued.
Job Types: Full-time, Permanent
Pay: £48,000.00 per year
Benefits:
Experience:
- Supervising: 1 year (required)
- Customer service: 1 year (required)
- Management: 1 year (required)
Work Location: In person
