Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Sunshine Suites Grand Cayman Island Resort offers the best in affordable boutique lodging. We’re a short walk from the sparkling ocean waters and white sand of Grand Cayman’s famous Seven Mile Beach. Enjoy the convenience of our prime location next to the Ritz Carlton, down the road from the 18-hole North Sound Golf Course and near dozens of shops and restaurants. Our amenities include “Grab & Go” continental breakfast and Free wireless internet. We offer our guests high end accommodations, excellent services and convenience at affordable prices. Whether your visit is for business or pleasure, a warm and friendly team awaits you!
What you will have an opportunity to do:
The Front Office Manager (FOM) meticulously oversees all sections of the Front Office Operations in order to ensure the highest hotel standards. The FOM has a strong command of leadership, solid guest approach and efficiently handles staff matters.
Primary responsibilities for the Front Office Manager role include but not limited to the following:
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Ensure all Front Office Associates deliver professional, courteous, and personalized guest service while maintaining Resort’s brand standards.
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Oversee daily front office operations, including check-in/out, room assignments, guest requests etc.
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Manage payroll, overtime tracking, labor cost reporting, budget updates etc.
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Lead recruiting, onboarding, training, performance evaluations, coaching, and disciplinary procedures.
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Maintain a strong managerial presence to direct, motivate, and develop subordinates whilst ensuring duties are completed timely, efficiently, and to the highest standards.
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Remain on-call 24/7 to respond to emergencies, system issues, or operational needs.
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Foster a positive, professional, and adaptable attitude in a high-pressure, fast-paced, and dynamic environment; lead by example in handling change and maintaining composure.
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Coordinate with other departments to resolve guest needs, operational challenges, and cross-functional projects.
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Monitor and uphold hotel policies, safety protocols, appearance standards, and guest satisfaction metrics.
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Actively participate in hotel management meetings, revenue strategy sessions, and operational reviews.
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Other duties may be assigned as business need demands.
What are we looking for?
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Minimum of 5-6 years’ experience as Front Office Manager in a luxury hotel.
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Combined total of at least eight (8) years of professional experience in hotel operations, with strong emphasis on front office required.
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Associate or Bachelor’s degree in Tourism or Hospitality required.
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In-depth, hands-on knowledge of Opera and other hotel systems will be a mandatory requirement.
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Strong managerial background with experience leading, training, evaluating, and disciplining teams.
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Demonstrate strong accounting and night audit knowledge to verify revenue integrity, reconcile accounts, and produce reliable nightly reports.
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High flexibility and adaptability to change in a fast-paced, dynamic hospitality environment.
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Demonstrated ability to work effectively under high pressure while maintaining a positive, professional attitude and demeanor.
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General working knowledge of business center operations.
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Must be able to work flexible schedule including early mornings, late evenings/nights, weekends and public holidays.
Compensation:
CI$55,000
CI$60000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
