Job Title: Customer Service Representative
Location: Epsom, KT17 4NL (Surrey)
Company: Family Building Society
Employment Type: Full-time, permanent
Salary: £26,780.00
Hours: Monday–Friday, 9:00–17:30 (1-hour lunch)
Who we are
Family Building Society is a forward-thinking financial services organisation that isn’t afraid to challenge the market. We have big plans for the future and are always looking for talented individuals who can make a real contribution and help us grow.
There are around 250 of us at our headquarters in Epsom, Surrey and we’re always looking for enthusiastic professionals to join us.
We are passionate about our people, so we’ll do all we can to provide a wide range of benefits and help develop your professional skills and qualifications so you can do your best. Our values guide us in all that we do and we’re always on the lookout for people who hold similar values to ours:
- We are one family
- We are always learning
- We do the right thing
- We respect each other
Job Overview
Providing the first point of contact for existing customers on their mortgage and savings accounts with the Family Building Society.
Responsibilities
- Respond to customer enquiries about savings and mortgage accounts by phone, online and in writing.
- Complete day-to-day account administration, including customer amendments, account servicing, correspondence and online account support.
- Follow processes and regulatory requirements when providing information to customers.
- Use multiple systems to update records, process requests and keep customer information accurate.
- Balance customer calls with administration tasks, service standards and changing priorities.
- Support wider operational teams, training activities, process improvements and occasional cashiering duties when required.
Experience
- Strong customer service skills and a professional telephone manner.
- Clear written and verbal communication skills, with the ability to explain information simply.
- Excellent organisation, attention to detail and the ability to prioritise in a busy environment.
- Confidence using several systems at the same time while supporting customers.
- A willingness to learn new products, processes and procedures quickly.
- A team-focused approach, with good problem-solving skills and the ability to work accurately under pressure.
Benefits Package and Incentives:
- Generous and comprehensive benefits package including BUPA Healthcare after completing 6 months' probation period.
- Company pension
- Free parking permit at local car park
- Free tea, coffee and fruit
- 25 days holiday (excluding bank holidays), with length of service increases to 28 days holiday
- Hybrid working available after completing 6 months’ probation period.
- Professional study available after completing 6 months' probation period.
- If you are passionate about driving business growth and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Permanent
Pay: £26,780.00 per year
Application question(s):
- Do you have right to work in the UK?
- Do you have GCSE Grades above C grade in English and Maths?
Work Location: Hybrid remote in Epsom KT17 4NL
