Job Summary:
NLO Corporate Solutions Ltd. is seeking a Corporate Service Performance Manager to strengthen how business services are monitored, evaluated, and developed. The role will provide management with a clear picture of service effectiveness while working with teams to turn performance findings into practical actions.
What You'll Do:
- Define and maintain performance measures for corporate service areas
- Assess service results against agreed objectives and expectations
- Bring together operational information from multiple business functions
- Identify patterns affecting service quality, responsiveness, or efficiency
- Lead regular performance discussions with service owners and managers
- Develop clear dashboards and management reports
- Agree improvement actions and monitor progress towards expected outcomes
- Examine service demand and performance information to support future decisions
- Investigate recurring performance gaps and recommend practical responses
- Help teams establish consistent approaches to measuring service effectiveness
- Present key findings and priorities to senior stakeholders
Requirements:
- Experience in service performance, corporate services, business operations, management reporting, service management, analysis, or a related area
- Strong analytical and organisational skills
- Ability to interpret operational information and identify meaningful trends
- Good stakeholder engagement and communication abilities
- Confidence presenting findings and recommendations
- Comfortable using spreadsheets, dashboards, reporting tools, and business systems
- Ability to manage improvement actions across different service areas
- Previous management or performance leadership experience is advantageous
- Business, management, analytics, or related qualifications are welcomed, with relevant professional experience also considered
Why Work With Us:
- Influence service performance across multiple corporate functions
- Turn business information into practical improvement opportunities
- Gain broad exposure to operational and management priorities
- Work closely with service owners and senior stakeholders
- Develop valuable performance and decision-support capabilities
- Progress towards wider corporate performance or operational leadership roles
Pay: £60,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Free parking
- On-site parking
- Store discount
Work Location: In person
