Job Overview
We are seeking a highly organised and proactive Commercial Assistant to support our sales and administrative teams. The successful candidate will play a key role in managing customer relationships, preparing sales documentation, and ensuring smooth administrative operations. This paid position offers an excellent opportunity to develop your skills within a dynamic business environment, working closely with various departments to contribute to the company's commercial success. Strong communication, computer literacy, and organisational skills are essential for this role.
Responsibilities
- Using the Sage system, process orders, quotes, provide acknowledgements, returns and credit notes within agreed timescales.
- Communicate courteously with customers by telephone, email, letter and face-to-face.
- Monitor the shared Customer Services inboxes and respond to emails within the agreed timescales.
- Respond to sample requests and prepare items to be mailed within agreed timelines.
- Process web orders, acknowledge receipt, pack and post items within agreed timescales.
- Handle customer service issues, keeping accurate records of discussions or correspondence with customers and follow through until a resolution is reached. If no resolution can be achieved, then escalate the issue to the Office Manager for advice and support.
- Create labels for new customers or products when required
- Report any foreseen stock issues or shortages to the purchasing and operations team
- Complete order books for customers as and when requested
- Assist the warehouse & operations team with creating pick lists and necessary paperwork
- Provide support to the Sales team including arranging samples, POS items.
- Support other members of the Customer Services Team during sickness or holidays to ensure that customers have a seamless experience.
- Any other duties that you may reasonably be asked to undertake.
Requirements
- Proven experience in sales administration or administrative roles, with strong organisational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software such as Sage or similar platforms.
- Excellent communication skills in English, both written and verbal.
- Strong computer literacy with the ability to adapt quickly to new IT systems and software tools.
- Demonstrated ability to manage time effectively and prioritise tasks efficiently in a fast-paced environment.
- Customer service orientation with a professional attitude towards clients and colleagues.
- Organisational skills with attention to detail for maintaining accurate records and documentation.
- Previous experience working with IT systems or in a similar commercial support role is desirable but not essential.
This position offers an engaging environment where organisational excellence and proactive communication are valued highly. The ideal candidate will be eager to learn, adaptable, and committed to supporting our commercial operations effectively.
Benefits:
- Company pension
- On-site parking
Work Location: In person
