We are looking for a highly organised, professional, and impartial Member Governance Officer to join our Member Governance Team.
The Member Governance team is a small but effective team that sits within the wider Member Services Team and plays a crucial role in ensuring the resolution of disciplinary matters relating to Party members. Member Governance Officers are responsible for conducting investigations in accordance with the Party’s Code of Conduct and associated Rules. They make the initial assessments on if a complaint falls under the Code and then manage the progression of the case under the Party’s processes. The role includes the handling and processing of sensitive and sometimes protracted disciplinary matters which must be handled impartially, empathetically, and professionally.
Member Governance Officers must offer support to other colleagues in the handling of disciplinary matters and complaints as well supporting with the work of the Disciplinary Sub-Committee of the Party Board as secretary to hearings. They are responsible for the bulk of the correspondence from the Member Governance Team with them handling dismissals and investigations as well as general correspondence through the complaints management system.
They also provide support to the wider Member Services Team in the handling of day-to-day matters in busy periods or when covering annual leave. They work as the primary support to the Designated Safeguarding Lead on safeguarding matters and administration.
Area of responsibility
- Assessment of incoming complaints and identification of if thresholds for matters to proceed
- Conducting timely investigations under the Party’s disciplinary processes
- Collecting and reviewing evidence
- Escalating serious and sensitive matters to senior team members
- Managing email inboxes, filing systems, and a comprehensive database for the purpose of detailed and accurate records.
- Preparing and editing correspondence with complainants, respondents, and other stakeholders
- Documenting cases, organising evidence, and keeping detailed and accurate records
- Ensuring procedural fairness throughout all work
- Liaising with the field team, solicitors, departments across CCHQ, and the Party Board
Skills required
- Excellent relationship building and management skills
- Superb verbal and written communication skills
- An ability to work with discretion, to strict deadlines, and maintain confidentiality at all times
- Independent, and able to manage your own workload
- Ability to work within a fast-paced environment and able to adapt to issues as they evolve and emerge
- Emotional resilience and the ability to work professionally with challenging material
- Able to organise and prioritise a demanding personal caseload
- A personal commitment to the values of the Conservative Party
Those interested in the role are encouraged to apply promptly as interviews will be held on a rolling basis with an appointment potentially made before the closing date.
