Change Housing has a fantastic opportunity for an Asset Administrator to join our friendly team.
Our offices are near Media City in Salford, but you will also have the option to work half of your week from home.
Change Housing, together with subsidiaries Hilldale Housing Association and Quays Housing, provide Specialist Supported Housing and homelessness bridging accommodation and services to some of the most vulnerable people in our society who need additional support to live better, more independent lives.
We bring expertise and capability together which enables the small-scale registered housing provider to create operational excellence, growth and diversification. We are part of the wider FourSynergy Group - a leading UK provider offering an end-to-end service that spans the four core pillars of social care: care, housing, development and investment.
As an Asset Administrator you are likely to be the first point of contact for tenants and care provider partners with any property related queries raised during the life of a tenancy and will be responsible for compliance, taking inbound calls/emails from clients/tenants reporting property repairs or other issues at the property as well as liaising by phone and email with contractors to deliver results.
The job entails a variety of duties including talking requests from care providers or service managers at properties for issues with quick fixes, reporting, monitoring and chasing up the wide variety of property issues that are raised each day.
This role combines housing/facilities management /property maintenance with a repairs background coupled with excellent levels of customer service experience.
You will need to address any complaints and concerns with empathy and professionalism and be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure tenants are aware of works taking place.
You will develop good working practices by providing information, which can be used to improve and influence our company systems, workflow and Key Performance Indicator metrics.
You will resolve administrative problems by preparation of reports, analysing data, and identifying solutions / keeping good quality records.
Key Responsibilities will include
- Taking repair and maintenance requests (emails or telephone)
- Checking availability of resources (Internal engineers or contractors), and scheduling for the necessary work to be undertaken
- Organising competitive quotes and ensuring value for money where necessary
- Scheduling engineers works on a weekly basis
- Scheduling all compliance works (gas servicing, EICR, FRAs, legionella, lift services and asbestos reports)
- Uploading O&M manuals and documentations onto our systems
- Liaise with a variety of 3rd party contractors, and nurture business relationships.
- Ensuring 100% compliance
- Following up any out of hours call out job.
- Schedule noncompliance PPMs. (Emergency lighting, PAT testing, water temp tests and window checks)
- Authorise and process invoices for all completed works
- Being part of an out of hours service on a rota basis with the team.
Our ideal candidate will have:
- Experience of working of a maintenance/helpdesk preferably in a construction environment
- Customer Service experience with a good telephone manner
- Experience of managing customers/clients and contractors within a complex environment
- Good time management skills
- An understanding of compliance management
- Be good at building working relationships
- Have good numeracy, literacy and IT skillsBe a good problem solver
- Be able to demonstrate empathy with tenants with complex care & support needs
If this sounds like you we would like to hear from you, please submit your CV and a covering letter outlining your suitability for this role.
We reserve the right to close this vacancy early if we have received a sufficient number of applications.
Job Types: Full-time, Permanent
Pay: £28,275.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home
Experience:
- maintenance helpdesk: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Salford M50 2ZY
