Job Purpose
To support the successful planning, coordination and delivery of Silverstone’s premium hospitality products across motorsport and non-motorsport events.
The Hospitality Operations Manager will be responsible for managing operational planning, supplier relationships, infrastructure coordination and event delivery requirements, ensuring hospitality operations are delivered safely, efficiently and to the highest standards.
Working closely with the Senior Hospitality Operations Manager, the role will support the successful execution of hospitality events through effective planning, supplier management, contract administration and operational oversight.
Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Client & Stake Holder Management
- Support the Senior Hospitality Operations Manager in the planning and delivery of hospitality events from contract handover through to event completion.
- Act as a key operational contact for hospitality clients and stakeholders.
- Support client meetings, site visits, operational planning discussions and event briefings.
- Ensure all client requirements are accurately documented and communicated to relevant departments and suppliers.
- Build and maintain positive working relationships with internal and external stakeholders to support successful event delivery.
Operational Planning and Delivery
- Support the planning and delivery of all hospitality products across motorsport and non-motorsport events.
- Take ownership of assigned hospitality areas and operational workstreams, ensuring all deliverables are completed within agreed timelines.
- Coordinate operational requirements across multiple departments to ensure readiness for event delivery.
- Develop and maintain event plans, operational schedules, planning trackers and action logs.
- Support event-day operations and act as a key escalation point for operational matters within assigned hospitality areas.
- Assist with event setup, operational readiness reviews, live event delivery and post-event close-down activities.
- Lead operational debriefs for assigned areas and support the implementation of continuous improvement initiatives.
Infrastructure and technical Planning
- Work closely with the Production Team to support the planning and delivery of hospitality infrastructure requirements across all hospitality products and event spaces.
- Ensure hospitality operational requirements are clearly communicated to the Production Team and relevant suppliers throughout the planning process.
- Coordinate with internal departments and suppliers to ensure hospitality areas are operationally ready for event delivery.
- Support the planning of temporary hospitality facilities and operational requirements, ensuring they meet the needs of the event.
- Attend planning meetings with Production, Venue Operations and suppliers to ensure all hospitality requirements are captured and delivered.
- Review hospitality layouts and floorplans to ensure they support efficient operations and service delivery.
- Monitor planning timelines and supplier deliverables, escalating any risks or concerns to the Senior Hospitality Operations Manager.
- Support the procurement and onboarding of operational suppliers where required.
- Ensure supplier documentation, schedules and compliance requirements are completed within agreed timelines.
- Conduct post-event reviews with suppliers and internal stakeholders to identify opportunities for improvement and operational efficiencies.
Supplier & Contract Management
- Manage relationships with hospitality suppliers, contractors and service providers throughout the planning and delivery process.
- Ensure suppliers deliver against agreed contracts, scopes of work, service level agreements and operational requirements.
- Monitor supplier performance and support the implementation of KPI and SLA frameworks.
- Coordinate supplier planning meetings, operational reviews and event readiness checks.
- Support procurement processes by obtaining quotations, reviewing supplier proposals and identifying opportunities for efficiencies and cost savings.
- Ensure supplier documentation, insurance, risk assessments and compliance requirements are completed within agreed deadlines.
- Assist in the management of supplier agreements, contract renewals and tender processes.
- Build strong supplier relationships to encourage innovation, continuous improvement and value creation across the hospitality portfolio.
Financial & Commercial Management
- Support the Senior Hospitality Operations Manager in managing operational budgets and expenditure.
- Track supplier costs and event spend to ensure budgets are controlled and financial targets are achieved.
- Ensure purchase orders, invoices and supplier documentation are processed in accordance with company procedures.
- Identify opportunities to improve operational efficiencies and reduce costs without impacting service delivery.
Compliance & Governance
- Ensure hospitality suppliers and contractors comply with company policies, procedures and event regulations.
- Support contractor accreditation and operational compliance processes.
- Ensure all required operational documentation is completed accurately and within agreed timelines.
- Support health and safety planning and ensure operational activities are delivered in accordance with venue requirements and legislation.
Team Standards & Responsibilities
- Support the Senior Hospitality Operations Manager in delivering departmental objectives.
- Provide guidance and support to Hospitality Coordinators, Event Executives and temporary event staff.
- Foster a positive and collaborative working culture across the hospitality team.
- Lead by example through professionalism, accountability and operational excellence.
- Support the development of team members through coaching, knowledge sharing and best practice.
Key Relationships
- Senior Hospitality Operations Manager
- Hospitality Sales Team
- Catering Team
- Public Events Team
- Marketing Team
- Finance Department
- Revenue and Ticketing Team
- IT Department
- Venue Team
- External suppliers.
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Minimum 3 years' experience within hospitality, venue or event operations.
- Experience delivering large-scale hospitality or live events.
- Experience managing suppliers and contractors.
- Strong organisational and project management skills.
- Excellent communication and stakeholder management abilities.
- Commercial awareness and understanding of event budgets.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong problem-solving skills and a proactive approach.
- Excellent attention to detail.
- Advanced Microsoft Office skills.
- Full UK Driving Licence.
- Flexible approach to working hours, including weekends and event periods.
- Accepts and meets stretching targets
Desirable
- Experience within a premium hospitality environment.
- Experience working within motorsport, sports or large event venues.
- IOSH qualification.
- First Aid qualification.
- Experience working with CRM, ticketing and event management systems.
Behaviours & Competencies
- Professional and confident communicator.
- Strong organisational and planning skills.
- Proactive and solutions driven.
- Collaborative team player.
- Calm under pressure.
- Takes ownership and accountability.
- Demonstrates initiative and continuous improvement.
- Builds positive relationships with stakeholders and suppliers.
- Delivers consistently high operational standards.
We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world-class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.
As a true, one-of-a-kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.
