Front of House / Receptionist – Private Healthcare Clinic
Location: Edgbaston, Birmingham (Must be able to travel to Cannock to support holiday cover)
Salary: from £24,000
Contract: Full Time - 38 Hours Per Week
Start date: July 2026
About Us
MyHealthcare Clinic is an award-winning, fast-growing healthcare group providing private GP, dental, and specialist services – all under one roof. We are passionate about delivering exceptional clinical care alongside a 5-star customer experience.
The Role
We are seeking well-presented, enthusiastic, and customer-focused Front of House team members to join our friendly clinics. This is an excellent opportunity to build your career in a dynamic and supportive healthcare company.
As the first point of contact for patients, you will ensure every visitor receives a warm welcome and outstanding service, while also promoting our treatments, products, and membership plans.
Key Responsibilities
- Provide a professional and friendly welcome to all patients and visitors
- Act as the first point of contact for enquiries (in person, phone, email)
- Promote and explain treatments, memberships, and products
- Support patients with dental treatment coordination and service information
- Maintain accurate records and complete administrative tasks (data entry, filing, scanning, mail)
- Keep the reception area clean, organised, and presentable
- Contribute positively to the wider clinic team and patient journey
About You
- Previous customer service experience (healthcare not required – retail, hospitality or other industries welcome)
- Confident, approachable, and well-presented
- Excellent communication skills in English (additional languages are a bonus)
- Strong organisational and time-management skills with attention to detail
- Comfortable using IT systems and MS Office (Word & Excel) – training provided on in-house systems
- Flexible, proactive, and eager to learn in a growing business
- A true team player with a positive “can-do” attitude
- Must be able to travel to Cannock to support holiday cover
What We Offer
- Bonus scheme & performance incentives
- Employee discounts on services
- Ongoing training and career development opportunities
- A supportive, friendly working environment
Schedule
- 09:00-17:30 Mondays
- 09:30-17:30 Tueday-Friday
- Saturday Working on a rota basis (overtime)
- Must be able to travel to Cannock to support holiday cover
How to Apply:
If you are passionate about customer service and excited to be part of a forward-thinking healthcare business, we’d love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience.
Work Location: Edgbaston & Cannock
Expected Start Date: July 2026
Pay: From £24,000.00 per year
Benefits:
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Receptionist: 1 year (required)
Work Location: In person
