Overview
Hutch Logistics is an eCommerce fulfilment provider, helping brands ship thousands of orders every day across the UK and internationally.
Join our dynamic team as a Customer Services & Returns Assistant. Offers an exciting opportunity to use your skills in customer interaction, administrative tasks, and warehouse operations. You'll be empowered to contribute to a fast-paced environment that values enthusiasm, communication, and a proactive attitude.
This is an excellent opportunity for someone looking to start a career in logistics, fulfilment or supply chain management, with practical experience across multiple areas of the business.
Hours
Initially 10:00am – 4:00pm, Monday to Friday. Following training, hours will increase to 9:00am – 5:00pm, Monday to Friday, plus one Saturday per month (9:00am – 4:00pm).
Responsibilities
Your role will include a mixture of office-based administration and practical warehouse duties, including:
- Providing excellent customer service via telephone and email.
- Processing customer orders and order amendments.
- Processing product returns, including inspections, exchanges, refunds and returning stock to inventory.
- Using our Warehouse Management System (WMS) to manage orders, stock levels and shipments.
- Assisting with inventory management, stock receipting and stock accuracy.
- Supporting shipping and receiving operations, including checking inbound deliveries and preparing outbound shipments.
- Picking and packing urgent customer orders when required.
- Preparing banking and administrative paperwork.
- Entering customer discounts and promotional coupons where required.
- Working closely with the warehouse team to ensure customer orders are fulfilled accurately and on time.
- Helping maintain a clean, organised office environment, including keeping the kitchen tidy and emptying bins.
What We're Looking For
- Strong data entry skills with attention to detail and accuracy
- Motivated, reliable and eager to learn.
- Friendly and passionate about delivering excellent customer service.
- Comfortable working independently as well as part of a team.
- Confident communicating both over the phone and by email.
- Willing to gain practical experience within warehouse operations.
- Happy to work in both an office and warehouse environment.
- IT confident and able to learn new systems quickly.
This role is designed to set you on a path toward a rewarding career in customer service, administration, or warehouse management. We are committed to supporting your growth every step of the way!
Pay: £13.50 per hour
Benefits:
- Casual dress
- On-site parking
Location:
- Braintree, Essex (preferred)
Work Location: In person
