Family Care Programme Advisor
Salary: £DOE
Hours: 37.5 per week / Monday-Friday
Job Type: Permanent / Full Time
Location: London Office - Fully onsite role
This is an Office based role with flexibility of WFH 1 day per week
Closing Date 15th August 2026 - All applications need to attach an up-to-date CV to be considered
Purpose of the Role:
- Provide expert support and guidance across the EMEA Family Care Programme.
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Manage complex parenting leave cases, ensuring accurate advice, compliance, and a positive employee experience.
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Partner with HR teams and stakeholders across multiple countries to deliver high-quality case management and programme support.
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Drive continuous improvement, maintain programme resources, and support key Family Care initiatives across the EMEA region.
What We Can Offer You:
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Flexible working and holiday entitlement
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Discounted childcare
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Employee recognition and awards
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Retail, leisure, and holiday discounts
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Wellbeing support and resources
Why Bright Horizons?
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
Key Accountabilities
- Provide expert support across the EMEA Family Care Programme.
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Manage complex parenting leave cases and policy queries across multiple countries.
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Ensure accurate case management, compliance, and timely resolution of escalations.
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Partner with HR and key stakeholders to support employees and improve the programme.
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Maintain EMEA resources, support projects, and drive continuous improvement initiatives.
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Provide guidance and support to colleagues while delivering an excellent employee experience.
Essential / Desired Experience and Qualifications
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EMEA HR advisory experience, including complex and sensitive case management (Essential)
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Knowledge of EMEA leave policies and multi-country HR processes (Essential)
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Experience working in a fast-paced corporate environment (Essential)
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Strong communication, organisation, and stakeholder management skills (Essential)
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CIPD Level 5 (or equivalent) (Essential)
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Experience supporting EMEA-wide projects (Desirable)
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Proactive, collaborative, and solutions-focused approach (Desirable)
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
Proud to be a Great Place to Work for 20 years. Apply today!
We look forward to receiving your application.
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.
We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
Proud to be a Great Place to Work for 20 years. Apply today!
We look forward to receiving your application!
