Guest Service Manager - Holiday Inn Express Cambourne
Salary: £28,593.57 to £30,679.17 per annum
Employment Type: Full-time, Permanent
At Lighthouse Hotel Management, we pride ourselves on delivering exceptional hospitality experiences. Our team at Holiday Inn Express Cambourne is dedicated to creating welcoming environments for our guests, and we are looking for a passionate and experienced Guest Service Manager to join us in this exciting journey.
As the Guest Service Manager, you will play a crucial role in ensuring our guests receive outstanding service throughout their stay. Your leadership will inspire our front-of-house team to maintain high standards, resolve guest enquiries efficiently, and contribute to a positive and memorable guest experience. This is a fantastic opportunity to be part of a vibrant team and grow your career within the catering and hospitality industry.
- Lead, motivate and manage the guest services team to deliver excellent customer service and achieve operational goals.
- Maintain high standards of guest relations, ensuring all guest enquiries, feedback, and complaints are handled promptly and professionally.
- Oversee daily front desk operations, including check-in/check-out processes, reservations, and payment handling.
- Collaborate with other departments to ensure seamless guest experiences and operational efficiency.
- Manage staffing levels, training, and development to build a skilled and motivated team.
- Implement and uphold health and safety standards in compliance with company policies and legal requirements.
- Monitor and report on guest service performance metrics and recommend improvements.
- Support the hotel management team with budgeting, forecasting, and cost control initiatives.
- Proven experience in a supervisory or management role within the catering & hospitality sector, preferably in a hotel or similar environment.
- Strong leadership skills with the ability to inspire and develop a team.
- Excellent communication and interpersonal skills.
- Customer-focused approach with a passion for delivering exceptional service.
- Good organisational and problem-solving abilities.
- Familiarity with hotel management software and front office systems is an advantage.
- Flexible and adaptable with a positive attitude.
- Relevant hospitality qualifications are desirable but not essential.
- Competitive salary between £28,593.57 and £30,679.17 per annum.
- Permanent, full-time role with opportunities for career progression.
- Supportive and friendly working environment.
- Employee benefits including staff discounts, pension scheme, and training opportunities.
- A chance to be part of a respected brand within the hospitality industry.
This role is based at Holiday Inn Express, Cambourne, offering the perfect blend of a professional workplace with a welcoming community atmosphere.
If you are enthusiastic about hospitality and ready to take the next step in your career as a Guest Service Manager, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role. The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Join Lighthouse Hotel Management and help us create memorable stays for our guests at Holiday Inn Express Cambourne!
